Customer Service Management
Resume:
Suzanne Robinson
Las Vegas,Nevada 89103
*******.*********@***.***
SLOT HOST
Monitoring
Reading Comprehension
Speaking
Writing
Mathematics
Management of Material Resources
Time Management
Judgment and Decision Making
Active Learning
Management of Financial Resources
Operation and Control
Equipment Selection
Equipment Maintenance
Operation Monitoring
Repairing
Active Listening
Service Orientation
Instructing
Persuasion
Negotiation
Coordination
Social Perceptiveness
Systems Analysis
Critical Thinking
Learning Strategies
Complex Problem Solving
Troubleshooting
PROFESSIONAL EXPERIENCE
Dotty's
8180 South Las Vegas Blvd.
Slot Host
March 2012 - October 2014
* Processing Jackpots of clients. Greeting and helping clients with slot games and machines. Minor slot machine maintenance. Computer skills for looking up clients accounts and processing vouchers and winning tickets. Also serving drinks such as coffee, tea, and soft drinks, water. Closing slot machine area for the night.
* Monitor payment of hand-delivered jackpots to ensure promptness.
* Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
* Respond to and resolve patrons' complaints.
* Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
* Reset slot machines after payoffs.
* Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
* Record the specifics of malfunctioning machines and document malfunctions needing repair.
* Exchange currency for customers, converting currency into requested combinations of bills and coins.
* Answer patrons' questions about gaming machine functions and payouts.
* Attach
* Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
* Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
Sitel
920 Pilot Road Las Vegas, Nevada 89117
Customer Service Associate
January 2011 - February 2012
* Answering incoming calls about campaigns such as Verizon Wireless and Sony products. Taking care of customers accounts. Ordering new equipment or taking care of shipping game systems for repair. Answering any questions customers have about products, account, etc. Also explaining any and all charges on bills.
* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Determine charges for services requested, collect deposits or payments, or arrange for billing.
* Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
* Solicit sales of new or additional services or products.
* Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
* Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Strategic Surveys
7936 West Sahara Avenue Las Vegas, Nevada 89117
Survey Taker
September 2009 - January 2011
* Making outgoing calls to residents of Las Vegas about currents political candidates and reminders to vote on voting day. Also making outgoing calls to consumers across the us for surveys on a variety of subjects. Including their experiences here in Vegas.
Las Vegas Chamber of Commerce
Sunset Road and Las Vegas Blvd.
Poller
September 2009 - September 2011
* Making outgoing calls to consumers about political candidates and issues. Also their opinions about their experiences here in Vegas and interets in movies, food, entertainment.
EDUCATION & TRAINING
* Diploma - Typing and Math skills, Bedford High School, June 1976
HONORS & AWARDS
* none
TOOLS & TECHNOLOGY
* Computer skills on Windows for 13 years. Cashiering experience for 30 years. Customer Service face to face experience for 30+ years. Incoming and outgoing call centers 14 years experince.
PUBLICATIONS
* none.
AFFILIATIONS
* none.
VOLUNTEER WORK
* none.
Contact this candidate