Network Technician

Christopher Sweat

**** ********* ***** ~ Stone Mountain, GA 30088 (H)678-***-**** *********@*****.***

Professional Summary

Multifaceted communications professional with more than 20 years’ experience in telecom and networking, customer service and training. Excellent interpersonal, analytical and oral communication skills with the ability to work with diverse cultures. Combine patience, determination and persistence to troubleshoot client issues to ensure 100% satisfaction. A recent college graduate with network administration knowledge, including back-up, security management and applications support. Extensive experience monitoring tracking and evaluating global IT infrastructure incidents. A responsible network technician with comprehensive experience scheduling and implementing conversions and cutovers.

Education

HERZING UNIVERSITY, Atlanta GA

Networking Diploma

DEVRY UNIVERSITY, Decatur GA

Bachelor of Science, Network and Communication Management

Certifications

Certified Cisco Entry Networking Technician # CSCO12741598

Certified Cisco Network Associate Routing & Switching # CSCO12741598

Certified Cisco Network Associate Voice # CSCO12741598

Certified Cisco Network Associate Security# CSCO12741598

Skills

Excellent Diagnostic Skills

Excellent Communication Skills

Excellent Problem-Solving Abilities

Microsoft Office Suite

Network Maintenance

System Upgrades

System Backups

Cisco Router Management

Network Upgrades

Mitel

Definity G1, G3, Partner, Merlin, System 75, 85

IP Office

Cat-5e, Cat 6

Fiber Optics

Work History

ENTERPRISE TELEPHONE, Atlanta, Georgia 6/2004-Present

Contractor - Consultant - Senior Installation Technician

Installation, service and resolution of troubles on PBX's, POS’s,

Installation and configuration of switches and routers

Installation, management and maintenance of cabling for wiring contracts

TELULAR, Atlanta, Georgia 11/2012-9/2014

Technical Support Specialist/ Network Administrator

Provided help and resolution to Security Companies

Installation, service and resolution of troubles on cellular communication devices

Managed and maintained Servers

Monitored all circuits between Office, co-location and service provider

ATLANTIC CABLE, Atlanta, Georgia 6/2003-4/2004

Contractor - Comcast - Senior Cable Specialist

Installation of cable services

Troubleshot issues with cable, internet and phone services

GEORGIA LOTTERY, Atlanta Georgia 9/1998-5/2002

Telecommunications Specialist

Maintained, troubleshot and resolved malfunctions with the PBX, Voicemail, IVR and T-1’s

Maintained connectivity with all District offices and all equipment therein

Trained approximately 300 employees on telecommunication services received

Developed reports for management concerning various departmental services

Established and maintained database tracking equipment usage

RODEO COMMUNICATIONS, Alpharetta, Georgia 6/1996-6/1998

Service Technician

Serviced and resolved issues for different PBX's including but not limited to; Mitel, GuestWorks, Definity

AT&T/ LUCENT/AVAYA, Atlanta, Georgia 4/1993-5/1996

Customer Service Engineer

Coordinated equipment moves and adds and changes on Definity line products

Dedicated Switch Installation Crew Technician, Installation and Maintenance Technician

Dedicated Switch Technician for Atlanta Committee for Olympic Games (ACOG)

Contact this candidate