Manager Sales

MARK STEFENELLI

**** ****** ***.(***) Jacksonville, FL 32217 631-***-**** ************@*****.***

SKILLS

Computer

Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Quark Express, Multi -Ad Creator,

Adobe Image Ready, MS Excel (intermediate), MS Office, MS Visio, Latitude V7, and

Latitude V11

Technical

Image editing, Package design, Computer Illustration, Web Design, Ad Creation/Layout,

Payment Processing, Account Reconciliation, Invoicing, Collections, Team Leadership,

Sales, Telemarketing, Troubleshooting, Process Improvement/Design, Client Services,

Client Boarding, Project Management, Audit Liaison, Process/Policy Documentation,

Training, Company Integration, Business Process Ownership, and Accounting.

EXPERIENCE

07/09 - Present Client Processing Manager, Enhanced Recovery Company Jacksonville, FL

Business Process Owner of Finance and Manager of Payment Processing, Statement

Processing, and Client Services.

Collection Calls, Payment Processing, Balancing, Reconciliation, Statement and Invoice

Processing, Process Management, Audit Liaison, Compliance, and Integration of

invoicing during company mergers/acquisitions.

06/07 - 03/08 Ad Designer, Neighbor Newspapers Farmingdale, NY

Created full-page and variable size ads for clients and assist with page layout/design.

01/05 - 11/06 Administrator Team Lead, M&G Appraisals Bayshore, NY

Data entry, filing, heavy phones, set schedules, and distribute workload to employees.

Created and implemented Record/Scheduling system to streamline workload.

11/00 - 01/05 Store Manager, J&D Hobbies Huntington, NY

Management, human resources, inventory, sales, advertising, and coordinate events.

Achieved top selling store for Games Workshop on Long Island during my tenure.

EDUCATION

01/05 - 03/07 AA Graphic Design, Katharine Gibbs School Melville, NY

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