Customer Service Sales
Resume:
Jeanette Barnard
********@*********.***
- Skills and Qualifications -
Customer Service Data Entry Collections Workflow Prioritization Database Maintenance Scheduling Research / Data Analysis Client Relations Filing Systems Reception Account Reconciliation Issue Resolution Team Building Records/Data Management Customer Advocacy Editing and Proofreading
- Core Competencies -
Skilled on both Mac and PC platforms; computer savvy
Friendly and energetic team player who enjoys working in a team-oriented atmosphere to reach goals
Versatile and flexible; strong multi-tasking and time-management skills to thrive in fast-paced settings
Excellent communication and interpersonal skills to easily establish trusting relationships with others
Detail-oriented and place a premium on organization and quality
- Professional Experience -
Served as a clerical associate and production assistant with Wellpoint Health Networks from 1990 until 2005. Served in several different temporary positions since 2006 while searching for a full-time, permanent position.
Animal Care and Control, Agoura, California Feb. 2015-April 2015
Receptionist (temporary)
Responsible for answering phones, filing, and assisting customers.
NCWC Dealer Services, Van Nuys, California July 2014-August 2014
Call Center Sales Agent (temporary)
Responsible for making cold calls to sell extended car warranties.
Robert Half Accountemps, Calabasas, California Jan. 2013-March 2013
Entry- Level Collector (temporary)
Responsible for collecting, posting and managing account payments at Grant and Weber. Generated revenue by making payment arrangements, collecting on accounts, and monitoring and pursuing delinquent accounts.
Randstad National Recruiting, Westlake Village, California March 2010 – June 2010
Clerical Assistant (temporary)
Assessed organizational needs and provided temporary administrative support at Bank of America. Built strong professional relationships with co-workers and worked collaboratively with team members to provide wide-ranging clerical support and facilitate property portfolio management. Communicated directly with contractors and inspectors to coordinate and schedule property renovations, repairs, and maintenance. Proofread and edited work orders for accuracy. Authored and distributed internal/external correspondence.
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Adecco Employment Agency, Simi Valley, California March 2009 – Sept. 2009
Collections Associate (temporary)
Served in a temporary customer service role at Bank of America. Reviewed client account information and then initiated collections calls to Bank of America customers to assess individual customer situations. Educated customers about account balances and amount due. Partnered directly with customers to negotiate and develop realistic payment plans. Used the Bank of America computer database to update client statuses.
Provided exceptional customer support and received 100% ratings in customer satisfaction
Volt Workforce Solutions, Agoura Hills, California
Data Specialist (temporary) Nov. 2007 – April 2008 / Nov. 2008 – Jan. 2009
Provided essential, temporary administrative support for the United Healthcare Group insurance company. Quickly and accurately processed over 50 new account applications daily. Provided back-up support to team members to ensure application deadlines were met. Interacted with sales reps to obtain enrollment data. Reviewed missing information and contacted the sales team to obtain and verify applicant information. Organized data in the computerized system for processing. Maintained manual copies of application data.
Recognized by supervisor for outstanding performance; selected to extend temporary assignment for one additional year (initial contract was from ‘07 to ‘08; recruited to stay on with the company until ‘09)
Placement Pros, Chatsworth, California Feb. 2007 – Oct. 2007
Clerical Associate (temporary)
Served in a multifaceted role providing temporary customer support as well as administrative support at Washington Mutual bank holding company. Provided vital support to account reps in managing customer accounts (contacted clients to conduct account research, processed transactions, & verified customer data).
Far exceeded performance expectations and was recruited to extend the temporary service assignment
Increased overall efficiency by organizing and reviewing computerized transaction records for accuracy
Intuit, Calabasas, California Jan. 2006 – March 2006
Chargebacks/Retrievals Support Clerk
Prioritized daily workflow and provided comprehensive, temporary administrative support for a financial management company. Authored and distributed correspondence, reports, and other written documents. Categorized departmental documents into appropriate files. Increased overall company productivity by reviewing and distributing confidential documents/paperwork to employees throughout all company sectors.
Created a new filing system to ensure records were organized and easily accessible by others
Wellpoint Health Networks, Newbury Park, California 1990 - 2005
Clerical Associate July 2003 – March 2005
Provided key administrative support at the nation’s leading health insurance corporation with approximately 28 million members. Contacted insurance applicants to obtain confidential personal data. Follow-up with unresponsive customers and conducted research to obtain needed information. Compiled and distributed informational packets to prospective members. Screened and transferred incoming calls. Liaised between all company departments to collect information. Monitored supply levels & made purchasing recommendations.
Also provided assistance on several departmental projects (e.g., copying applications for sales agents)
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Production Assistant April 1990 – July2003
Provided inclusive administrative support and cultivated strong working relationships with team members. Communicated with employees throughout the organization to coordinate projects and ensure all tasks were delegated and timelines were followed. Quickly and accurately entered data into the computer system. Completed scanning and microfilm projects. Processed forms and authored correspondence. Organized and managed manual files. Updated supervisors, doctors, and nurses regarding the status of medical review files.
Received the “Employee of the Month” award for exceeding expectations and providing superior support
Trained temporary personnel in understanding departmental operating practices and procedures
Served on a team that was honored by management for exceptional performance and dedicated service
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