Customer Service Representative

Olivia Williams

**** * ***** **** **

cincinnati, oh 45239

M: 513-***-****

********.********@*****.***

Professional Summary

Reliable Customer Service Representative with extensive track record in demanding sales

and account management environments.Personable and responsible Cashier 6 years in retail

and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer

Service Representative motivated to maintain customer satisfaction and contribute to

company success.

Highly enthusiastic customer service professional with 6 years client interface experience.

Core Qualifications

Strong organizational skills Energetic work attitude

Active listening skills Sharp problem solver

Seasoned in conflict resolution Markdown/promotional procedures

Experience

September 2013 krogers cincinnati, oh

to cashier

June 2015 Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.

Trained 8new employees quarterly.Created new processes and systems for increasing

customer service satisfaction.Cross-trained and provided back-up for other customer service

representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Education

2009 pace high school Cincinnati, ohio, hamilton county

High School Diploma

Professional Affiliations

National Customer Service Association

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