Customer Service Representative

TREMELLE J. MOORE

**** ******** ****** *******, ** 77028 713-***-**** *********@*****.*********:*********@*****.***

CAREER OBJECTIVE

Building on my experience in the aviation industry, my superb customer service skills, and my willingness to constantly absorb any and all new knowledge, I seek position with your company to ensure customer safety, establish customer loyalty, and guarantee customer comfort.

EDUCATION

●Kashmere Senior High School, Houston TX (Graduated June 2011)

PROFESSIONAL EXPERIENCE

Passenger Service Agent (Lead), Aviation Port Services, Houston, TX (November 2014 – Present)

●Maintain a high standard of safety and security according to the Turkish Airlines safety policies while providing excellent customer service.

●Ensure that all work areas are functional (check-in, lobby, gate, and baggage).

●Adhere to the Turkish Airlines company Uniform Book & Grooming Standards.

●Remain calm, cool and professional during crisis and times of stress.

●Train all new agents, ensuring that they are fully equipped with the knowledge necessary to carry out job duties.

●Ensure passenger satisfaction by going above and beyond to provide to them a quality product.

Passenger Service Agent, Menzies Aviation, Houston, TX (June 2014 – November 2014)

●Maintain a high standard of safety and security according to the Turkish Airlines safety policies while providing excellent customer service.

●Ensure that all work areas are functional (check-in, lobby, gate, and baggage).

●Adhere to the Turkish Airlines company Uniform Book & Grooming Standards.

●Remain calm, cool and professional during crisis and times of stress.

●Train all new agents, ensuring that they are fully equipped with the knowledge necessary to carry out job duties.

●Ensure passenger satisfaction by going above and beyond to provide to them a quality product.

Customer Service Representative, Valero Corner Store, Friendswood, TX (Jun 2013 – Jan 2014)

●Serviced customers by providing product and service information; resolving product and service problems.

●Performed product audits.

●Ensured the store appearance matched or surpassed company standards.

●Ensured store shelves were completely stocked and zoned for the next shift.

Electronic Sales Associate, Walmart Inc., Houston, TX (Nov 2011 – Jan 2013)

●Ensured that all products or merchandise are placed in their respective areas.

●Helped customers locate merchandise or find suitable alternatives.

●Communicated with managers regarding customer concerns and employee matters.

●Greeted customers with a positive demeanor.

●Maintained an enthusiastic and upbeat personality.

●Provided honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

ADDITIONAL SKILLS

●Ability to learn quickly and clearly communicate regulatory guidelines

●High energy, positive team player with excellent work ethic; flexible and dependable

●Passion for working with people; proven commitment to provide superior quality

●Reputation for displaying professionalism and concern for customer comfort

QUALIFICATIONS/CERTIFICATES

●Turkish Airlines Certified Check-In Agent – Trained in Departure Control Systems

23 Nov 14 (Istanbul, Turkey)

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