Project Manager Customer Service

Jayanthi Camillus

Job Related Summary

*+Years of experience in Business Analysis, Reporting Analysis, Testing and Documenting the Process requirement.

Experience with MS Excel and MS office and Visio

Excellent communication and interpersonal skills

Summary

Business Analysis and Reporting Analyst with over three years of successful experience in analyzing and auditing the data for audit purposes.

Worked as a liaison among the team members to understand the data from different sources in the context of requirements and recommend solutions that enable the organization to achieve its goal.

Review, analyze and evaluate the data from different sources

Generated Excel Reports to know monthly and weekly status of audit

Familiar with Excel pivot table and V-LOOK UP

Wrote detailed process requirements documents in one note

Coordinate user testing which allowed the project manager to focus on problems for successful audit

Set and meet deadlines

Worked under pressure to meet the deadlines

Handled multiple tasks

Good written and verbal communication skills.

Areas of Knowledge

Identify Customer Needs, User story development

Process improvement, Application Development Life Cycle

Quality Assurance, Research Analysis and Customer Service

System Development Life Cycle (SDLC)

Agile Methodology and Waterfall Methodology.

Presentation skills

Written and verbal communication

Research and analysis

Time management

Understand computer security, Network and Project Management knowledge

Knowledge of Business Intelligence and Data Warehouse.

Technical Skills

SAP BI/BW, Oracle 10g, SQL Server, ASP.net, MS Excel, MS Office, MS Project, Crystal Reports, Visio and Business Objects.

Education

Masters of Science in Information Technology, University Of Dallas, Irving, TX.

Bachelors of Science in Chemistry

Bachelors in Education

Member of Sigma Iota Epsilon, a National Honorary and Professional Management Honor Fraternity

Thesis – Business Intelligence for small business

Professional Experience:

Solutionstar/Lewisville

Feb2015-Current

Business Operations Analyst

Responsibilities

Created process maps for business operations using Visio for the organization to follow the policies and Procedures that reduced cost for the organization

Documented all the day to day business operations and created user guides for all the resources

Assisted Manager in business Operation functionalities to remove any redundancy in the procedures

Communicated with the departments to ensure that policies and procedures are followed and gave feedback to automate some process

Attended offshore meeting and supported their business operations

Adopted agile methodology for vendor management using .NET application developement

Microsoft/Irving

Jun2014– January2015

Business Analyst/ Reporting Analyst

Responsibilities

Audited and generated time entry reports for resources in Public Sector and World Wide

Reports generated every fiscal week for resources who worked More than 24 hours in a day or more than 16 hours three times in a week using Excel

Every week extracted data from PSR, JADE and MCS and exported to Excel

Created reports using SSRS tool. SSRS tool is used for filtering resources information for creating final reports

Created pivot table to summarize and to give more insight into data

Contacted resources and their managers in a polite way to check for any duplicate time entry or for any lost labor in their time entry

Checked the resources for time entry compliance to follow policies and procedures

Suggestion offered to resources to adjust their time entry or asked to provide business justification with managers approval

Checked the updated audit log for any change in the time entry while saving Money to Microsoft

Uploaded Excel file in the Dashboard for analysis for Management team to have overall idea of the time entry.

Involved in User Acceptance Testing to check and improve the audit log reports

Fiscal week auditing reduced the number of emails sent to the resources that reduced non-compliance time entry

Suggestion given to the management team for effective auditing to improve the time entry process

Mckesson/Fortworth

Dec2013- Feb2014

Business Analyst/ Reporting Analyst

Responsibilities

Worked closely with key business stakeholders and SMEs to understand the drivers for business and enables to achieve the strategic business goals through reporting process

Reviews, analyzes and evaluates business system and user needs.

Wrote detailed business requirements documents, program function, steps to modify computer programs, business processes and user test plans.

Act as a liaison and provide support for Business and IT projects. Support the defined project management processes and standards and assist with decision-making regarding business applications.

Adopted Agile methodologies for quick change in the software development with of involvement of customer and stakeholder to finish the project with high quality results

Coordinated user testing which allowed the Project Manager to focus on problems and implementation

Generated SQL queries using sql server for report developing

Used Excel to format the reports and used pivot table to categorize the data

Created end of month reports using EXCEL.

Created CRM reports using SAP/BW and adhoc reports using Business Objects

Worked with QA in testing each test cases

Lead requirement elicitation efforts on enterprise analysis projects including the elicitation and mapping of the AS-IS and TO-BE processes

Coordinate and facilitate meetings with clients to a gather and document requirements and explore potential solutions

Plans, designs and recommends business processes to improve and support business activities

Participate in preliminary cost/benefit assessment in an effort to align information technology solutions with business initiative.

Translate stakeholder requirements into various documentation deliverables such as functional specifications, use cases, user stories, workflow, process diagrams, data flow and data model diagrams.

Lewisville Independent School District

Aug 2006-2010May

Special Education Aide

Collaborated with the teachers to assist the kids in Math and Science

Helped the kids to learn in their way to improve their performance

Created study plans to match their learning skill

Participated with the kids in extracurricular activity to improve their all around personality

Lewisville Independent School District

Aug2005-May2006

Substituted all the schools in the district

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