Facilities and Maintenance Specialist

MARC JASON R. FABIAN Birthday: **/**/****

Age: **

Facilities & Maintenance Specialist, Civil Status: Married

Nationality: Filipino

IT Support(Systems & Network Admin),

Product Support(Linksys BPO),

Address: Laoag City, Ilocos Norte

Field Service Engineer, Comp Technician Tel: (077-***-**-**

Computer Engineer

Mobile : +63-906-****-***

Email : ***************@*****.***

SUMMARY

Able to work in a dynamic fast-paced environment, highly trainable, flexible, dependable, well-rounded,

meticulous, detailed, organized, analytical, self-motivated with a variety of technical experience and has good

interpersonal skills. Demonstrated ability to achieve goals and deliver results consistently. Excellent in

communication, proactive, hands-on approach, strong problem solving skills making sure all angles of risk has been

assessed before going to final solution phase with in-depth knowledge of hardware, software tools and systems.

TECHNICAL SKILLS

Computer Troubleshooting: OS Installation, Virus Removal, Software Installation, PC Assembly, General

troubleshooting and Preventive Maintenance

PC Peripherals Troubleshooting: Dot Matrix, Inkjet Printers, Photocopiers, Fax, Monitors, POS Machines -

assembly & disassembly, Preventive Maintenance and Troubleshooting

System Administration: Active Directory – Security Policies and User Password Management

Networking: LAN, WAN, WLAN, Structured Cabling, Switches & Routers, Wireless Router/Access Point installation

Multimedia Editing: Photoshop, Premiere, Lightroom, Cyberlink Power Director, Corel Draw, Proshow Producer

Microsoft Office: Word, Powerpoint, Excel, Publisher, Open Office, Outlook

Database Management: Sql Server 2008 R2, MySQL, Basic PHP and Java

Platform: PC/Windows, Server 2008 R2, Linux CentOS

WORK HISTORY

AMA Computer College – Laoag

Pacific Building II, Don E. Ruiz St., Laoag City

(June 1, 2015 – PRESENT)

Job Description: Facilities and Maintenance Specialist (Property Custodian)

- Inspects facilities, prioritizes necessary repairs, improvements and preventive maintenance;

f ollows all safety rules and regulations to minimize risk and enhance the safety of employees

and visitors; checks property and grounds for unsafe conditions, and clears hazards; reports

safety conditions, security issues and illegal activities

- W orks on assigned projects, and makes appropriate decisions based on work experience;

duties will vary according to job assignment and individual skills; notifies supervisors of repair

problems beyond the scope of authority.

- Inspects and maintains assigned equipment and small tools for proper operating condition;

completes minor repairs on equipment as needed.

- Completes daily work log, incident and accident reports, and requisitions for supplies and

materials.

- Responsible in handling Ancillary items both Consumable Items and Fixed asset items

- Canvass items to Suppliers and for approval provided with different quotations by the supplier and for

approval by our School Director.

PUREGOLD Price Club, Inc. – Laoag

Nolasco St. cor. Castro Ave. Brgy. Poblacion, Laoag City

(October 2, 2012 – January 15, 2015)

Job Description: Technical Support Staff (Management Information Systems)

- Store Network and System Administrator (Network Configuration, Domain Setup, Active Directory and

Group Policy Implementation, User account management – permission and password setup)

- Ensure proper functioning and maintenance of IT systems (Operating Systems, Servers, Databases, Web

Applications, and Wireless Networks)

- Installs, modifies, troubleshoots, repairs personal computer hardware and software systems, and

provides technical assistance and training to system users.

- Provide all possible IT support to all Departments pertaining to program (Web based and In-house

systems) support and hardware (Workstations, Servers, Photocopier, printers, fax machine, telephone

lines, credit card terminals and other peripheral devices) concerns to increase the growth of the

company and to come up more productively.

- Maintain program updates, backup all important data and document all important printed data, inform

office colleagues’ status of systems, sales and daily updates.

- Plan, coordinate, and execute hardware, software and network installation, configuration, preventive

maintenance, troubleshooting and repair operations.

- Answer, evaluate and prioritize incoming telephone, e-mail and in-person requests for assistance from

users experiencing problems with hardware, software, networking and other computer-related

technologies. Assist users in understanding various options and applications within MS Office, including

Word, Excel, Access, PowerPoint and Outlook/Thunderbird.

Coordinate to 3rd Party Clients like Credit Card Terminal Machine Troubleshooting and consumables.

-

- Appointed Point Person in eSales Reporting and BIR Compliance responsible in consolidating and

checking monthly sales generated per store in our Zone(Ilocos Area-Laoag Ilocos Norte and Vigan Ilocos

Sur, Tuguegarao, Isabela Area – Cauayan and Santiago, Tarlac Area – Capas, Roxas, and Cabanatuan)

DASHMA Computer Systems and Services

# 22 M.J. Guerrero St. Laoag City

October 16, 2006 – September 30, 2012

April 30, 2002 – Nov. 20, 2004

Job Description: Senior Field Service Engineer (October 16, 2006 – September 30, 2012)

Job Description: Computer Service Engineer (April 30, 2002 – Nov. 20, 2004)

- Provides quality IT services (on-site service/repair and troubleshooting, hardware and software

installation, Structured Network cabling and installation, and preventive maintenance) for banks,

offices, Municipalities, Companies and individuals in Laoag City and over Ilocos Province.

- Authorized Service Engineer for EPSON(Printers, Projectors, POS Machines), SHARP (Digital Copiers, Fax

Machines), and BROTHER (Printers and Fax Machines) products

rd

- Tech to tech (3 Party) support for software/hardware troubleshooting and installation – Head Office

to Remote Office Support for Banks, Government agencies and private business establishments.

- Provide quarterly Maintenance for Epson contract business establishments like BDO, RCBC, etc.

- Technical sales update and endorsement to our clients with our latest products for upgrading and

enhancement of IT systems

- Contributes to team effort by accomplishing positive desired results.

Informatics Computer Institute

105 Mall formerly VL & Sons Building, Laoag City

June 16, 2006 - August 25, 2006

Job Description: Part Time IT Instructor

- Teach intermediate computer course (Introduction to computers, Internet and Email, MS Word, Excel,

and PowerPoint), Basic PC troubleshooting and Networking to both professional clients and students.

- Maintain computer system and network; outsource small government firms like barangay officials,

professionals to undergo basic computer training and operation for barangay computerization project.

Link2Support Inc.

5th Floor Techno Plaza One Building

Orchard Road, Eastwood City Cyber Park

188 E. Rodriguez Jr. Avenue, Libis Quezon City

November 22, 2004 - March 15, 2006

Job Description: Product Support Representative

- Primarily in-charge in technical assistance, networking concerns and troubleshooting of Linksys

products of clients based in the United States, EMEA (Europe, Middle East and Africa) which includes

also United Kingdom and New Zealand, APAC (Asia Pacific) Which includes Singapore, Hong Kong, and

Australia by interacting a question diagnosis while guiding users through step-by-step solutions via

Phone(Voice) and Chat Support

- On the spot documentation while customer is being assisted thru phone or chat

- Configuration and support of wired and wireless routers, wireless specialty devices such as wireless

gaming adapters, wireless range extenders, wireless Ethernet Bridge, wireless access point, and

wireless security encryption.

- Interactively communicating with other departments (RMA, SALES dept), third party vendors and

support in resolving customers concern ensuring to achieve conformance and meet company

objectives.

Recognition:

Linksys Product Support ATL (Asst. Team Leader)

Oct. 26, 2005 – March 15, 2006

- Promoted from Product Support Representative to Asst. Team Leader based on KPI (Key Performance

Index), technical skills and leadership abilities.

- Assist fellow agents who are in need of support or anyone who is taking too much time in

troubleshooting customers concern to ensure proper troubleshooting and enforcing the value of

customer service.

- Coordinate with my immediate superior about the performance of the team as well as individual status

of the team.

- Provides immediate assistance to the Team Leader in supervising the team and takes the Team

Leader’s post when he / she is not around.

- Escalate calls to appropriate technical support level if received beyond skill set and upon client

demand.

EDUCATION

Bachelor of Science in Computer Engineering

Mariano Marcos State University

1997-2002

Obtained a diploma in Bachelor of Science in Computer Engineering April 2002

Receive extensive training in theories of programming, electronics and communications

and troubleshooting computer problems both hardware and software.

Secondary Diploma - High School

Ilocos Norte College of Arts and Trades

1993-1997

Received extra-curricular awards

Athlete of the Year - Table Tennis Division

Boy Scout of the Year

2nd Battalion Commander of CAT(Citizens Army Training)

Lay-out Artist, School Newspaper

Elementary Certificate

Laoag Central Elementary School

1987-1993

Received extra-curricular awards

Athlete of the year - Table Tennis

Boy Scout of the year

Red Triangle Drum & Lyre Loyalty

SKILLS AND KEY COMPETENCIES

TESDA Hardware Servicing NC2 Certified (Professional) valid until year 2020

Enthusiast in IT Field

Always willing to learn, highly trainable

Proficient with English language both oral and written

Typing: 50+ WPM

Efficient even without supervision

Creative thinking, Resourceful and Multi-Tasking

Accuracy and Attention to details

Tolerant and flexible to different situations

SEMINARS/TRAININGS ATTENDED

Puregold Price Club Inc. Baguio

Coheesan Hotel Plaza Naguilian Rd Baguio City

October 2-26, 2012

Comprehensive Training of Actual IT operations from Opening Shift to Closing Shift

Procedures

POS (Point-of-Sales) Machines Assembly, Installation, Deployment, Troubleshooting and

Preventive Maintenance

Remote support to remote departments via Remote Desktop connection.

User and password management, user restrictions via Active Directory

Microsoft to Linux data conversion for Linux Server Price update

Epson Philippines Corp.

8th flr. Anson Centre 23 ADB Ave., Ortigas Center, Pasig City

August 17-18, 2009

Epson POS Product Line ups (Point-of-Sales) Products Comprehensive Training

Epson Passbook Printer Line ups Technical Training (PLQ20-D)

Assembly, dis-assembly, theory behind technology, troubleshooting, parts replacement

and repair

Mobile PC Business – Notebook Festival

4th flr. Cyberzone Park, SM Megamall

May 22-23, 2005

Intel Centrino’s Wi-Fi Mobile technology

Notebook Assembly and wireless connectivity (WLAN)

Link2Support Inc. – Personal and Interpersonal Effectiveness Seminar

5th flr Techno Plaza One Bldg. Orchard Road, Eastwood City, Libis, Quezon City

May 3, 2005

Develop Personal and Interpersonal skills (Verbal and Non-Verbal Communication,

Listening skills, Negotiation, Problem Solving, Decision Making, and Assertiveness) to be

an effective employee and individual.

Link2Support Inc. – Product Support Training

5th flr Techno Plaza One Bldg. Orchard Road, Eastwood City, Libis, Quezon City

November 22, 2004 – Dec. 10, 2004

Introduction to Networking(LAN, WAN, VLAN and WLAN)

Comprehensive Linksys Products Training (Ethernet Cards – PCI, USB and Wireless type)

Hubs, Switches, and Wired Routers Setup

Installation and troubleshooting of Linksys Wireless Routers, Access points, Gaming

Adapters, Range Extenders and Wireless Ethernet Bridge

Actual Call Handling and support via Voice Support

Fujitsu Phils.

4th flr. Fujitsu House bldg. 853 A. Arnaiz Ave. Legaspi Village, Makati City

June 21, 2003

Computer Software installation, Troubleshooting and Repair, Preventive Maintenance

Hard drive cloning and System Imaging training as Third Party IT Support contract for

Coca-cola Bottlers Phils. Inc.(CCBPI)

Data Backup, Recovery and Restoration

CHARACTER REFERENCE

Hermin G. Cerezo

Zone 1 Head Supervisor

Puregold Price Club Inc.

Tel No: (02) 526-5845 / 091*-***-****

Jesus P. Daguio Jr.

Technical Head - Technical Department

Dashma Computer Systems & Services

Tel No: (077-***-**** / 092*-***-****

Benito C. Castillo Jr.

Human Resource Manager

Link2Support Inc.

Techno Plaza One Bldg., Orchard Road, Eastwood City Cyberpark, Libis, Quezon City

Tel No: (63) 2 423 8700

Contact this candidate