Customer Service Manager

Tiana Jones

*** ****** ****** **********, ** ****7 412-***-****

Profile

Experienced Customer service Focused individual seeking a career position where my skills can be utilized to continue the success of my employer.

NFSC 3/2014-5/2015 PNC

*Perform customer service by answering telephone calls concerning customer account information, inquiries, problems, concerns, transferring funds, adding accounts, placing stop payments, quoting pay-offs and general questions

*Performs the functions necessary to complete customer requests such as preparing documents, researching problems, processing check orders, changing addresses, transferring funds, placing stop payments and contacting other areas when necessary for further information

*Intelligently presents information on accounts, services, hours, locations, rates and policies of PNC.

International Fashion Consultant 10/2012-12/2013 Techead

*Take incoming calls from members and potential members.

*Select merchandise to add to members’ boutique based on personal preference.

*Select and help purchase items for members.

*Create styles via Polyvore to send to members for style ideas.

*Handle Retention, billing, and customer service calls.

*Send and receive emails between members and warehouse

*Make outbound calls to members for updates.

Drug testing and background analysit 08/2012-12/2012 Aerotek

*Drug testing and background accountability for fortune 500 company.

*Took calls from potential employees about background and drug tests

*Conducted drug test and background investigations for client via email and telephone.

Benefits analyst 12/2009-07/2012 Morneau Sobecco

*Call center customer service handling open enrollment of benefits.

*Explain all benefits offered and enroll employees.

*Email, fax additional information needed by employees.

Store Manager 04/2003-12/2009 Bakers Shoes

*Responsible for all store operations (payroll, scheduling, open/close, store merchandise, etc.)

*Responsible for up to 6 employees. (Including reviewing weekly performance)

*Maintained an average of $4,000 in sales per month.

Education History

Schenley High School Diploma

California University of PA 100 credit hours-Elementary Education

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