Medical Assistant Customer Service

Keiry Ayala

***** ****** **, *********, ** ***** 661-***-**** *****.*****@*****.***

Summary

Bilingual Medical Assistant and CPT-1 seeking employment within a medical environment where I can

utilize my skills while providing quality service to patients, and assisting the office in their overall

productivity.

Highlights and qualifications

Fluent in English/Spanish, able to accurately obtain insurance verifications, focused individual

with strong work ethics, compassionate and committed, proficient at front and back office

procedures, able to work well unsupervised, knowledge of HIPPA and OSHA guidelines,

honest and reliable, EKG monitoring Certificate, CPR Certified, proficient in phlebotomy and

injection skills, specimen collection, excellent communication skills, able to take accurate

vitals and chart results, flexible willing to take on variety of tasks

Experience

2014 CPT-1, oundation Laboratory

Preformed venipuncture, verified patients insurance, specimen collection and

bagging.

2014 Medical Assistant, DR. Bermani Medical Office

Answered telephones, provided friendly and professional customer service,

created and filed new patient charts, made outgoing calls to verify insurances,

scheduled and confirmed patient appointments, scheduled surgeries, reviewed

and prepared medical records, roomed patients.

2012 Resident Manager, Sherwood Mobile Home Park

Managed the mobile home park, answered incoming phone calls,

reviewed/processed applications, processed payments, and took care of any

resident inquiries, enforced rules and regulations.

2010 Medical Assistant, AV Neuro Science

Answered busy telephones, provided friendly and professional customer service,

created and filed new patient charts, made outgoing calls to verify insurances,

scheduled and confirmed patient appointments, took chief complaints, reviewed and

prepared medical records, roomed patients

Education

2014 Phlebotomy Tech Certificate, Clinical Training Institute Lancaster, CA

2010 Medical Assistant Diploma, Charter College Lancaster, CA

2009 High School Diploma, Eastside High School Lancaster, CA

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