Customer Service Representative
Resume:
Traci L. Brown
Hawthorne, CA 90250
************@*****.***
Dedicated and enthusiastic Customer Service Representative highly motivated to
maintain customer satisfaction and contribute to company success, with more than 10 years’ experience in the transportation industry. Adaptive team player with strong organizational skills to achieve challenging goals on tight budgets. Strategic communicator who thinks on her feet to deal with issues efficiently and effectively.
Professional Experience:
Southern California Regional Rail Authority (Metrolink), Los Angeles, CA 2014-2015
Fare Collections Administrative Assistant
Managed Pass by Mail, voucher reports and CQC database in Excel and Sales force
Processed and printed up to $100,000 a day in tickets for Pass by Mail and CPP customers
Inputted and dispatched service calls for TVMs repairs in Help Site Desk
Resolved ticket problems with customers
Maintained Fare Collections files
PINOLE VALLEY TRUCKING 2003-2012
Accounting Specialist II
Maintain accounts payable files and transaction for 2 separate companies in four states.
Reviewed and/or processed purchase requisitions, invoices for payments.
Responsible sub-ledger and account reconciliation.
Resolved vendor disputes and collections.
Gather data; generate spreadsheets, and other accounting reports.
Assisted with other office duties upon request.
TRUS JOIST/WEYERHAEUSER 2001-2003
Accounting Specialist II
Provide accounting support in the payables department.
Responsible for researching validity of invoice, voucher preparation, payment.
Responsible for resolving payment disputes and collections.
Resolved customer and vendor disputes.
Primary liaison to outside vendor; building and maintaining positive working relations.
COMPLAS, INC. 1997-2001
Accounting Specialist
Responsible for accurate and timely processing of accounts payable.
Responsible for check runs and expense payment requests.
Responsible for researching and resolving payable discrepancies.
Demonstrated ability to quickly learn new tasks and software.
Primary liaison to outside vendor; building and maintaining positive working relations.
SEARS ROEBUCK & CO 1987-1996
Telemarketing Manager, Supervisor, Trainer, Customer Service Representative
Responsible for customer sales and meeting quotas.
Planned and delivered group presentations to staff on a monthly basis.
Implemented new policy and procedures to ensure quotas were met.
Managed over 100 employees; responsible for hiring, developing, and evaluating staff.
Achieved over $6 million in sales and $3 million the first 3 months of 1996.
Education:
High School Diploma Long Beach, CA
In Progress RIVERSIDE COMMUNITY COLLEGE Moreno Valley, CA
Skills:
Windows 8, Microsoft Office (Word, Excel, Outlook, OneNote, and PowerPoint), Internet Proficient
QuickBooks 8 (working Knowledge) and Trimsnet (Tnroientry)
Certifications:
Exceptional Customer Services Skills and Problem Resolution
Time Management
Leadership Essentials Certification
References: Available upon request
Contact this candidate