Project Manager
Resume:
Shoaib Osman
A: **** Wilc rest Dr. Apt. ****, Houston TX 77099 E: SHOAIBTZ @ GMA IL.COM; M: 281-***-****
Inform ation Techn ology / Business Analyst
O BJECTIVE
To obtain a position as a Business Analyst where I could use my strong organizational skills, educational background, and ability for
the development of both the organization and m yself
EDUCAT IO N
Bachelor of Science – Com puter En gin eerin g Techn ology May 2014
University of Houston, Houston, Texas
G PA: 3.3
SK ILLS
Programming L anguages: C ++, MathLab, MATLAB, JavaScript, SQL
Application Software: Office 2010, SharePoint, W ordPress, AutoCAD, M ultisim, Web Portal, MS Project,
Active Directory, AP imaging, Primo, Citrix, Snagit, FTP Pro, TOAD, TFS, Microsoft SQL, Shoretel
Communicator Adobe Acrobat, Numara Track-It
Operating Systems: Windows 98/XP/Vista/7/8, UNIX, LINUX, Mac OS
Spoken L anguages: English, Kutchi, Hindi, Urdu
EXPER IENC E
Business Analyst – E OG Resources, Inc., Houston, T X 2014 – current
Expertise in understanding and supporting the client with project planning, project definition, requirements definition, anal ysis, design, testing,
system documentation and user training. Strong understanding of the business process, Definition of the Scope of the Project, User and system
requirements, and implementation to functional and technical specifications.
• Completed testing on code releases to ensure quality.
• Developed scripts for consistent testing team -wide.
• Worked with development team to assess issues and test for solutions.
• Integrated application software and hardware configuration changes.
• Supported company users with troubleshooting assistance.
• Analyze application data to assess performance and uncover problems.
• Work in team environment to complete all testing activities according to schedule.
• Coordinate resolutions with development team and project managers.
• Complete root cause analysis of defects.
• Monitor data processing, quality assurance, and development activities
• Used SQL for querying and analysis purposes on various source tables and conditions applied.
• Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems.
• Managing the work from initial request through estimatio n, approval, requirements, build and implementation.
• TFS work manager wa s used to create tickets for bugs, errors, development and testing.
Help Desk Analyst – E OG Resources, Inc., Houston, TX 2014 - 2014
Day to day activities include escalation and closure of work tickets, creating new hire access, and removing terminated emplo yees
access. Provide specialized and timely technical support via phone and email to resolve issues that are prohibiting employees from
completing their tasks. Response time and resolution is the same business day.
IT Supp ort An alyst – Arte’ Publico Press, UH, Houston, T X 2011 – 2014
Supported all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printi ng.
Managed routine maintenance jobs, database backups & ensure that they are secure & reliable . Analyzed system problems, ran preventive
tests, trained staff as part of preventive measures. Established solid work interactions with customers and em ployees alike to gather
information and customer feedback to establish client requirements
Team Trainer – Sales Group, Target C orp, Pearland T X 2008 - 2014
Ensure quality customer services and accurate cash transactions; Performed cleaning and restocking functions, as
necessary; W orked in every position ranging from cashiering, sam pling, stocking, signing, zoning, to training
others and worked in m ultiple areas throughout the store; Em ployee of the m onth honoree
Resume Shoaib Osman
COUR SE WORK / PRO JECTS
C ++, A utoCAD, Com puter Networks, A dv. Micro Networks, Em bedded Systems, Microprocessor,
Sensors Applications, Digital System s, O ptical Circuits
Senior Project (T eam L eader) – Sm art HVAC System
This system is based on a Raspberry Pi and Arduino microcontrollers, which gather environmental data from
tem perature, Carbon dioxide, hum idity, pressure, and m otion sensors to autonom ously control building HVA C
and lighting for im proved building power consum ption efficiency
AWARDS/ H O NO RS
3rd Place DC Circuit Final Project 2011
1st Place Microprocessor Architecture Final Project 2012
3rd Place Com puter Networks 2013
Senior Project presentation at NASA 2014
ACTIVITIES
AITP (A ssociation of Information Technology Professionals) 2014 - current
IEEE (Institute of Electrical and Electronics Engineers) 2010 - current
The National Society of C ollegiate Scholars 2010 - current
National Honor Society 2007 - 2010
Resume Shoaib Osman
Contact this candidate