Customer Service Representative
Resume:
Heather Santell
Hermitage, PA
CAREER OBJECTIVE
To gain position in a growing company with potential for long term career advancement.
WORK EXPERIENCE
VIPDesk, At Home Agent, November 14, 2010- January 27, 2011 Seasonal customer service representative taking calls from home for Skullcandy.
Helped customers with basic questions on warranty and refunds.
Answered basic questions on product information
TSS (Therapeutic Staff Support), Paoletta Counseling Service Mercer, Pa November 23, 2009-April 2010
Provided one-to-one mental health interventions to a child or adolescent with serioubehavioral problems.
At Home Agent, Cloud 10 Corporation, February 16, 2009-September 2009
Took inbound customer service calls from home
Answered customer questions concerning billing.
Added and removed products from customer accounts
Appointment Setter, Rainsoft Inc., September 29, 2008-February 13, 2009
Set appointments by telephone with potential customers.
At Home Agent, Cloud 10 Corporation, February 16, 2007-September 2008
Took inbound customer service calls from home
Answered customer questions concerning billing.
Added and removed products from customer accounts
Customer Service Sales Representative, West Corporation Erie, Pa September 25, 2007-December 20, 2007
Took telephone sales calls from customers wanting products they saw on television.
Entered orders by way of data entry.
EDUCATION
BA, History, Pennsylvania State University-The Behrend College, Erie, Pa
REFRENCES
Business
Mark Longietti, Pennsylvania State Representative
Personal
Kelly Smith, West Middlesex, Pa
724-***-**** (work phone)
Monica Morgan, Hubbard, Oh
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