Customer Service Office

Jamar Holder

Brooklyn, NY, ***** ■ 347-***-**** ■ ***********@*****.***

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Qualifications include:

More than five years of extensive experience.

Office Equipment Operation

Proficient in Microsoft Office Suite (Outlook, Microsoft Word and Excel)

CompTIA A+ & Network+ certified, Install, Move, Change (IMAC), Windows XP/7

Familiar with keeping records and filing reports regularly

Excellent people skills and ability to handle multiple tasks

Education

Per Scholas Institute for Technology, Bronx, NY 4/14-7/14

A+ and Network+ Training and Certifications

Fairleigh Dickinson University, Hackensack, NJ 9/92–5/94

Associates Degree in General Business

Bishop Ford High School, Brooklyn, NY 9/89–9/92

High School Diploma

Experience

Analytic Recruiting Inc., New York, NY 4/07-10/13

Analytic Recruiting has specialized in the recruitment of people with strong analytical skills. Nationwide practice that covers all major business areas including Finance, Marketing, Operations, Manufacturing, Planning and Systems

Admin Assistant

Interviewed candidates; compiled interview data and presented information to recruiters towards their selection.

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for recruiters.

Provided administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Maintained the appearance of the conference rooms, front desk and kitchen area.

Created and maintained spreadsheets using advanced Excel functions and calculations

Was responsible for upgrading office filing system.

FOJP Service Corporation, New York, NY 3/03-1/07

FOJP is a leading risk management organization serving a group of hospitals, long-term care facilities, and social service agencies in metropolitan New York City.

Claims Coordinator

Maintained hard copy and electronic filing system.

Maintained company equipment (printers, scanners, etc.)

Created and modified documents using Microsoft Office.

Set up and coordinated meetings and conferences.

Provided excellent customer service while corresponding with clients and vendors.

Entered claimants information along with light medical coding into the Department of Health website.

Was selected for a panel to give input for the upcoming new company wide system.

FOJP Service Corporation, New York, NY

File Clerk/Office Services 2000 - 2003

Performed general office duties such as typing, operating office machines, sorting, metering, delivering mail, and tracking materials removed from files in order to ensure that borrowed files are returned, gathering materials to be filed from departments and employees.

Scanned correspondence through machine for employees to view daily.

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Assisted other administrative staff with overflow work.

Stocking, supplying and refilling all paper products.

Swept, mopped, and vacuumed office space.

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