Customer Service Manager
Resume:
Cheryl Doeden Monroy
Cheryl Doeden Monroy
Corinth, Tx. 76210
Home Phone 706-***-****
*************@*****.***
EXPERIENCE
Swift Transportation
Airport Road
Denton, Tx 762102
September 15, 2014 still employed
Driver Leader
Primary duties- Build loads, planning trucks to the routes and dispatch the trucks using the AS400 system. Ensure all deliveries are made on time to the Target stores by monitoring the trucks. Monitor the drivers hours, per DOT regulations, classes that need to be completed as requested by Swift or DOT. Schedule random drug screens when requested by the Safety Department. Answer the phone and also correspond with the drivers via Qualcomm system. Work closely with the Target Team to be sure as to fulfill our commitments and expectations. One on One, sit down meetings with the drivers monthly to discuss any accidents that has happened on this dedicated account and how it could have been avoided along with discussing the drivers individual performance. Distribute safety topics with the normal routing paperwork to the drivers.
Target FDC
Airport Road
Denton, Tx. 762102
January 2, 2013- September 13, 2014
Logistics Technician
Primary duties- Router, routing the Target store deliveries to approximately 5 states. Dispatch duties included such as checking in inbound and outbound trailers. Monitor the temperatures on the reefer units every two hours. Working closely with the Target stores to ensure uncompromised product in a timely manner. Communicate with the carriers in ensuring on time deliveries. Assisting drivers with mechanical problems that are in route by securing technicians to perform mobile repairs when needed. Partner with the inbound/outbound teams to achieve on time dock outs. Train co-workers in routing, utilizing training material that I have developed to assist in this.
Self-Employed Hairstylist
May 5, 2013-April 1, 2014
Consult and service clients on desired hairstyle.
Manage the daily operations of a beauty salon.
Great Clips
510-B Hwy 153
Hixson, Tn.
Shop Manager - Alison Grady 423-***-****
March 1, 2011 – April 4, 2012
Hairstylist
Consult and service clients on the desired hairstyle.
Operate the computer to sign clients in and out after service.
Exert good customer service.
Shaw Industries Inc. Plants 26/29/30, Plant DL
3435 Lower Dug Gap Rd.
Dalton, Ga. 30720
Distribution Plants 26/29/30
Immediate Supervisor – Brian Hammontree 706-***-****
Distribution Plant DL
Immediate Supervisor – Mike Fritts 706-***-****
July 2006 – Dec. 2011
Supervisor
Conduct daily safety briefings along with pre-shift stretches.
Oversee the daily operations in the cut order and shipping departments. Also in charge of the daily operations of the Quality Control Department.
Monitor the shipments to the customers to ensure they are shipping in a timely manner. Inspect the trailers to ensure proper loading and packaging of product is satisfactory and also loaded and shipped in a timely manner.
Conduct weekly safety meeting with associates to maintain a safe work environment.
Communicate with the internal and external customers via phone and emails.
Work closely with managers to accomplish objectives for the departments.
Accurately maintain the Krono’s for the departments.
Lead the Environmental/Recycle/Housekeeping committee along with several other committees before.
Maintained various Six Sigma projects with substantial savings as a White Belt.
Held the position of Management Representative for the Plant DL Distribution facility. Communicated any changes in company policy or procedures to the facility manager and assisted in getting the changes implemented and necessary training for employees and management team trained on the changes.
Warehouse Supervisor Plant 26, 2nd Shift
Responsible for Shipping/Receiving, Cut Order and the Complex Guards.
Oversee the daily operations in each department.
Keep accurate records for approximately 27 employees. Maintained records for safety, training, attendance, vacations and incidents.
2004-2006 – Lead, Plant 30, CPU 2nd Shift
Organize the daily operations in Plant 30 for the CPU Distribution group.
Maintain daily production reports.
Prepare break rotations, duty rotations, etc. for approx. 15 LTO’S.
Assist Expeditors with the loading and unloading of trailers.
Worked closely with the warehouse Supervisor.
1994-2004
Held various positions during this time.
LTO
Shipping and Receiving Clerk
Exceptions Clerk
Education
1971-1975 East Ridge High School, East Ridge, Tenn.
1988 – Academy of Beauty
2008-2009 – Dalton State
Skills
Microsoft Office: Word/Excel Access
Lotus Notes, 123
Estat
Wherenet
Passport
Glink - Carpet and Hardsurface screens
Training
Behavior Based Safety Training
CPR and First Aid Certified
Chemical Right to Know
Diversity
Smith System Defensive Driving Program
Job Hazard Analysis
Managing Conflict in the Workplace
OSHA General Industry
Plant Emergency
Powered Industrial Truck
Shaw Language Exchange (Spanish)
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