Customer Service Administrative Assistant

Pavan Ryatt

**** ********* ***** ***********, ******* L5R 2Y8

Home 905-***-**** Cell 416-***-****

*********@*******.***

Profile

Fully able to appreciate the value of building and maintaining relationships. An extremely reliable, flexible and hardworking, team player that is willing to learn.

QUALIFICATIONS PROFILE:

Competent at managing responsibilities in a high volume atmosphere

Hard worker, quick learner, and the ability to assume responsibility

Work well under pressure, as a part of a team or otherwise

Able to work in a fast paced, intense environment

Perform efficiently despite sudden deadlines and changing priorities

WORK EXPERIENCE

ASSA ABLOY Oct-Present

Customer Service/Order Entry Rep

Inputting and tracking test scenarios for the enhancement of delivery, cost and production

Confirming and investigating order information with customers before processing purchases

Ensuring systems such as EDI and Esker are performing and working proficiently

Entering customer orders and ensuring efficiency

Assisting customers with inquiries regarding product and delivery

TELUS May-Aug 2014

Jr. Business Analyst, Toronto

Summer program project lead: in charge of implementation and execution of activities for summer program

In charge of audit for maintenance of contract standards on the TELUS contract system

Updates prepared on a weekly basis to report progress, successes and challenges of program

Responsible for clean up within the TELUS contract system – charged with making data within system compliant to standards

Worked with Toronto Board of Trade, Tech Forum to establish a central hub for tech start-ups

TELUS May-Aug 2013

Jr. Business Analyst, Toronto

In charge of mass clean up and corrections within TELUS online contract systems

Dealt with input and organization of hard copy contracts, filing hard and electronic copies

Involved with maintenance of electronic systems, consisted of tracking of files, imputing and dealing with internal clients in order to achieve highest possible coverage and organization of contracts

Assisted in advising others with explanation of workings and inputting of the contract system

Neptune Technology Group Jul-Aug 2011

Administrative Assistant, Mississauga

Introduced and implemented an effective organization method for company paper work

Performed precise and efficient data entry of over 100 records daily

Managed large amounts of paper work accurately and on a timely basis

Assured Logistics Dec 2010

Packaging, Mississauga

Performed administrative and book keeping duties accurately and timely.

Consistently meeting daily packaging quota

Assisted others with quota on a regular basis

Atlantis Systems International Jul-Aug 2009

Courseware Administrative Clerk, Brampton

Reorganized courseware filing system for the department

Managed mass emails pertaining to the outcome of the final courseware projects

Assisted in managing large quantities of paper work accurately and on a timely basis for courseware

Atlantis Systems International Jul-Aug 2008

Configuration Management Administrative Assistant, Brampton

In charge of reorganizing large drawings electronically and in paperback form

Copying of Manuals and CDs for back up purposes and easy access

Organized sensitive data that required CGRP (Controlled Goods Registration Program) security clearance

Assisting both internal and external clients with the locating of sensitive data

EDUCATION

Bachelor of Arts (Honours), Criminology Sep 2010-April 2014 Wilfred Laurier University

SKILLS:

Technical skills: Proficient with Microsoft office: Word, Excel, PowerPoint

Languages: Proficient in English and Punjabi

References available upon request

Contact this candidate