Operations Manager/Supervisor

Jaime R. Lam, Jr.

** ***** **** *********, ** ***56

Mobile Phone: 201-***-**** E-mail: ********@*****.***

EXECUTIVE SUMMARY

"Experienced Area Supervisor with a passion for building better business operations through strong People Practices, Career Orientation and Training & Development in search for the next professional challenge after numerous years or progressively responsible leadership at fast paced, high volume franchise organizations. "

WORK EXPERIENCE

Area Supervisor

Lewis Foods, Inc. Darien, CT

June 2008 – March 2015

- Supervised a team of 5 to 12 General Managers of individual McDonald’s Restaurants.

- Oversaw the business and operational standards for all 17 locations of the Organization and ensured that these are maintained at an excellent level.

- Conducted active recruitment for all levels of personnel to management, for all locations.

- Instrumental in the continuous training and development of restaurant personnel and instituted a "Hiring From Within" approach in promoting managers for each location.

- Developed highly effective Restaurant Managers, Crew Trainers and Training Team Members through consistent observance and follow up on scheduled “sit down” training and on the job experience.

- Followed up on management and crew training process to ensure retention and “career versus work” orientation.

- Conducted and delivered General Managers' performance reviews as scheduled and oversaw management performance review process conducted by the GMs.

- Prepared each restaurant Teams for Business and Operations Reviews conducted by McDonald’s.

- Met or exceeded projected sales and profit on a monthly basis for each restaurant and as a patch.

- Facilitated company meetings, and hosted McDonald’s Regional Field Service Training sessions.

- Conducted company company-wide ISP/SMS and POS training, focusing on Cost Analysis and Labor Scheduling.

- Maintained each locations’ Restaurant File Maintenance to ensure accuracy of POS Pricing.

- Responsible for Technological Advancement and Development of the Organization.

- NY Metro Region BRAND AMBASSADOR AWARD Recipient 2010.

- NY Metro Region OTP Conference “Making a Difference” Award Recipient 2012.

- NY Metro Region Outstanding Mid Manager Award Recipient 2013.

General Manager

RANK Quality Restaurants Albany, NY

May 2007 - February 2008

- Managed the day to day operations of a McDonald's restaurant.

- Developed highly effective managers and contributed in promoting several store personnel.

- Ensured consistent management development by adhering to the on time training schedule for management courses.

- Assisted in the foreign student work program through placement, hiring and training in the different areas of the restaurant.

- Conducted in-store recruitment; screening, interviewing, selection, hiring, and training. Followed up on new hire development to ensure retention.

- Conducted and delivered management performance reviews as scheduled, and oversaw crew performance review process conducted by assistant managers.

- Built a highly visible business and increased local customer base through various community related activities.

- Implemented an In-Store Product Placement, Build-To & Storage Rotation Program.

Area Supervisor

Twenty First Century, L.P.I. Englewood, NJ

October 2002 - May 2007

- Supervised a team of 5 to 7 General Managers of individual McDonald’s Restaurants.

- Oversaw the operational standards for 22 locations of the Organization (NYC, Bronx, Queens and NJ) and ensured that these are consistently mainainted at an excellent level. Also responsible for management and staff career growth, business and financial development and administrative planning.

- Promulgated the continuous training and development of restaurant personnel and instituted a "Hiring From Within" approach by providing management careers in the organization.

- Developed highly effective General Managers, Assistants and Trainers, and promoted career orientation and teamwork among restaurant personnel to ensure retention and staff loyalty.

- Conducted General Managers' performance reviews as scheduled and oversaw management performance review process conducted by the GMs.

- Prepared each restaurant Teams for Business and Operations Reviews conducted by McDonald’s.

- Coordinated and facilitated company meetings, and hosted Regional Training sessions for various franchisees.

- Facilitated company's ISP/SMS and POS training, focusing on Cost Analysis, Scheduling and Cash Control.

- Promoted to Postion in September 2005, became a General Manager in May 2003.

- Consistently improved restaurant's Sales, Transactions and Profitability from May 2003 to August 2005 (earned 7 out of 8 quarterly bonuses and annual bonus in 2004).

- Ranked 5th Place Overall during the McDonald's Manhattan Delivery Contest (’04-‘05).

- Deemed one of the MOST IMPROVED RESTAURANTS during the 3rd Quarter of 2004.

- NY Metro Region OUTSTANDING Restaurant Manager 2004.

- RAY KROC AWARD recipient in 2004 (Top 1% of McDonald's US Restaurant Managers Nationwide).

Restaurant Manager

McGeorge Food Ind., Inc. Philippines

October 1993 - January 2002

- Managed the day to day operations of a McDonald's restaurant.

- Developed highly effective managers and promoted numerous store personnel to management positions.

- Ensured consistent management development by adhering to the on time training schedule for management courses.

- Conducted in-store recruitment; from screening, interviewing, selection, hiring, and training; and followed up on new hire development to ensure retention.

- Conducted and delivered management performance reviews every 6 and 12 months, and oversaw crew performance review process conducted by assistant managers.

- Built a highly visible business and increased local customer base through various community related activities.

- Met or exceeded monthly sales and profit budgets.

- Basic Operations Course & Basic Management Course Store Day Team Leader, Trainer & Facilitator (’98-’01).

- Regional Equipment Course Trainer & Facilitator (’98-’01).

- MOST PROFITABLE Restaurant 1999 award recipient.

EDUCATION

Professional

January 1999

Hamburger University / Advance Operations Course Oak Brook, Illinois, USA

-Graduated with a degree in Restaurant Operations and Management

- Completed Prerequisite Management Courses in the Philippines as Associated with the A.O.C.:

oBasic Operations Course (December 1995) - Dean's List / Gold Hat Award Recipient

oBasic Management Course (January 1997) - Dean's List / Gold Hat Award Recipient

oRegional Equipment Courses (March 1997) - Grill/Fryers, Beverage, HVAC, Ice Machine/Basic Refrigeration

oIntermediate Operations Course (September 1997)

oHead Managers' Class (September 1998)

oServSafe Food Protection Manager Certification (April 1999)

Certifications

-New York City Department of Health and Mental Hygiene Food Protection Certification (May 2003).

-McDonald’s Operations Technical Person Program Level 2 Certification (August 2012).

Bachelor's Degree

June 1990 – March 1995

Ateneo De Manila University Loyola Heights, Quezon City, Philippines

AB Interdisciplinary Studies with Major Concentrations in Sociology and Psychology

Dean's Scholarship Recipient - Granted Academic Scholarship

Co-Curricular Activities:

oTanghalang Ateneo University Theater Company (‘90-‘95)

Company Manager & Executive Producer (’94-’95)

Marketing & Sales Manager (’92-’95)

Stage Manager (’91-’93)

Assistant Production Manager (’93)

Workshop Coordinator and Facilitator (’93-’94)

oUniversities Athletics Association of the Philippines Men's Varsity Soccer Team (‘90-‘95)

Co-Captain(’94-’95)

oInter-School Business Association (‘90-‘93)

Action Officer (‘92-‘93)

Assistant Manager Communications Department (‘91-‘92)

Liaison to the Inter-School Board (‘90-‘91)

oCentral Board / Student Council (‘92-‘93)

Alternative Class Program Facilitator

REFERENCES

- Available upon Request

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