Warehouse/Transportation Supervisor

Pamela Ann Gonzalez

Garden City MI ***** **************@*****.***

313-***-**** www.linkedin.com/in/pamgonzalez131

WAREHOUSE MANAGER

Operations, Transportation, Customer Satisfaction

Successful leader with multi-faceted experiences in logistics, warehouse and transportation environments working for a global Fortune 500 company. Outstanding track record in driving team members and cost cutting planning and execution. Proven meeting shipping and delivery metrics.

CORE COMPETENCIES

Organization/Planning

Inventory Management

Project Management

Performance Management

Team Building

Safety Coordinator

Decision Making

Inbound/Outbound Shipping

PROFESSIONAL EXPERIENCE

Staples, Southfield, MI 03/ 2008 – 03/2015

(Formerly Corporate Express)

Service Delivery Operations Supervisor

Supervised and dispatched delivery team of 47 drivers at the Michigan warehouse facility. Managed objectives in the areas of productivity, accuracy and expense control to ensure performance and budget goals were met. Analyzed and conceptualized methodology to develop efficiencies for productivity improvement. Handled all aspects of hiring, training and performance management.

Key Accomplishments:

Nominated by the VP of the Central Division for the Emerging Leaders Program at Staples corporate office based on overall performance.

Analyzed key indicators and developed a more efficient process for team members to raise shipments per hour from 3.2 to 4.5. Saved $117,000 annually.

Selected as a “Train the Trainer” to teach and certify associates and management team on industrial equipment, i.e., forklifts, pickers and Hi-Lo’s.

Monitored with 100% compliance daily timecards to ensure accurate processing for all hourly associates.

Nominated as “Communication Champion” for the entire service delivery operations for worldwide Staples communications to inform team of pertinent information from corporate on a monthly basis.

Maintained all DOT files for new hires and compliance of current employees, consistently passing audits.

Handled all vacation bidding for entire year after merger due to the large size of the new group.

Corporate Express, Warren/Southfield, MI 10//2002 – 03/2008

Operations Supervisor (09/2006-03/2008)

Successfully led diverse team of 20+ associates in a fast paced, competitive business environment. Led projects in areas of performance, safety, quality and productivity. Accountable for the integrity of over $10,000,000 in active inventory.

Key Achievements:

Successfully handled all appointments and scheduling to insure smooth and on time delivery of incoming as well as outgoing shipments by prioritizing customer needs and hot shipments.

Successfully managed 250,000 square foot warehouse following all regulations and requirements. Consistently compliant on audits.

Studied purchase orders, bills of lading, invoices, orders and other records to determine receiving accuracy and priorities.

Part of team to relocate one working warehouse to another in an eight week process without affecting customers.

Selected to be on a team for Process Excellence Program to reduce labor expenses. Result: Reduced by 23%.

Warehouse Lead (03/2004 – 09/2006)

Supported warehouse supervisor with daily receiving of inbound product.

Warehouse Worker (01/2003 – 03/2004)

Responsibilities: Receiving and put away of product.

Driver (10/2002 – 01/2003)

Responsibilities: Delivering product to customers.

EDUCATION/ PROFESSIONAL DEVELOPMENT/TRAINING

General Ed Course works Pikes Peak Community College - Colorado Springs, Co

Human Resources Training

Excel Course

Warehouse Management System

Kronos Payroll

Train the Trainer

MILITARY

Radio, Teletype and Satellite, US Army - Ft Gordon, GA

Combat Medical Training – Ft Carson, CO

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