Assistant Manager IT Support
Resume:
Logesh Kumar, BE, Microsoft Certified Professional
Chennai – 600 079
Mobile: +91-860*******/+91-996*******
Email:acqajr@r.postjobfree.com
SYNOPSIS
More than 6 Years of experience- Sincere and result oriented professional with experience across Technical Troubleshooting, System & Network Administration and Infrastructure Support.
Qualified professional equipped with through knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.
Excellent exposure in technical documentation and specialist proven to develop easy-to-read instructions/procedures from complex information.
Possess excellent Communication, Analytical and Execution skills
ACADEMIC CHRONICLE
Course
Year
Institution
Percentage
B.E (Electronics & Communication)
2008
Arunai Engineering College, Anna University
69
Higher Secondary
2004
Sri Rama Krishna Matriculation, Chengam
79.3
Matriculation
2002
Sri Rama Krishna Matriculation, Chengam
74.1
Certifications
Course
Year
Institution
Masters in Network Administration
2009
Jetking Chennai
Microsoft Certified Professional
2010
CMS Chennai
Work Experience
Company
Month & Year of Completion
Role and Designation
Telebuy Skyshop (P) Ltd, Chennai
Since May 2013
Assistant Manager – IT Support
May ‘10-April ‘13
Team Leader – IT Support
March ‘09- May ’10
Network & Support Engineer (Trainee)
PROJECTS
Client: Teleseen Marketing Private Limited
Location: Colombo, Srilanka
Seats: 50 in Local and 9 in Remote
Team Size: 4
Role: Project Leader and Analyst
Projects Details:
Entire IT Infrastructure Design and Installation like Security Systems in Antivirus(Symantec Endpoint 12.1), Access Door(ESSEL Brand), Biometric(ESSEL X990), CCTVs(Dahua and Pro), Fire Alarms and Firewall(SonicWALL TZ210, TZ215 and NSA3600).
Telecom and ISP Facilities arrangement and installation in the premises.
Data Centre Design and Arrangements based upon Cooling, Cabling and Power alignments.
Servers Installation in VM Platform using Citrix Xen Center 6.5 with multiple Windows and Linux Platform. Configuring iDRAC in Dell and iLO in HP Servers. Domain Servers, Internal Email services using Windows based applications.
Networking with L2 Switches and Cabling, Dressings.
Desktops and Laptop Installation in Local and Remote sites.
CRM and Dialler installations by coordinating with Developers.
CAREER PROFILE
Present DESIGNTATION : Assistant Manager IT Support-(Since May 2013)
KEY RESPONSIBILITIES:
Lead for preparing the annual budget for the all IT Related systems(Servers, Switches, softwares like OS License, etc) based on business and operational requirements, capacity planning, adoption of new technology and addressing obsolescence.
Responsible for all the Activities related to Desktop Support and Server with IT Infrastructure Support
Works with internal and external audit teams to ensure information security compliance is maintained throughout the company
Works with the various IT groups to define the computer security architecture, technical standards and procedures and participate in negotiations for IT security tools, products and services
Responsible in developing IT strategy, planning, implementing, maintaining and managing Wired & Wireless IT Network Systems and technologies. In Infrastructure security products such as Firewall, IPS, Anti-SPAM, Anti-virus, Content Filtering, etc.
Initiate Material Requisitions for all permanent required for execution of the Project.
Co-ordination with the Team for any major IT infrastructure activities in site
Responsible for delivering efficient service in order to provide highest customer/client satisfaction.
Imparting training to end-users in the post-implementation phase. Handling installation & configuration of operating systems, applications, servers & workstations
Responsible for Telecom and ISP implementation & Migration.
Managing various MIS such as weekly calls, Service reports, & asset management reports.
Assists the Security Officer in developing security reports, highlighting findings and recommendations
Prior DESIGNTATION: Team Leader IT Support (May 2010 – April 2013)
KEY RESPONSIBILITIES:
I.Desktop and Peripheral Infrastructure:
Responsible for installation, maintenance and administration of windows servers across the Organization Trouble shooting for Android OS, Windows XP, Windows 7 & Windows 8.1.
Hardware and Software Installation, Configuration and Up gradation, Computer Assembling, Maintenance and Troubleshooting of PCs & peripherals
Installing and troubleshooting different Printers like HP, Canon and Samsung Wired and Wireless.
Mail configuration of Ms Office Outlook, Outlook Express and Windows Live Mail.
Maintained 500+ end user computers (desktop and laptop) and 15 Servers.
Doing Wired and Wireless LAN for all users
Cable Dressing parts in the Hub Room and User ends.
II.Anti-Virus and Firewall Infrastructure
Having 4 Years’ experience in Installing, Configuration, Maintenance and Backup & Restore of Symantec Endpoint Protection 12.1.2015 and K7 Endpoint Security
Experience in Installation, Configuration and Maintenance of Panasonic EPABX
Experience in configuring DMZ Zone, NAT Policies, VPN Client, firmware update, backup and License update in Sonic Wall TZ210.
III.Server and Network Infrastructure
Installation, Configuration and Administration of Windows 2003 and 2008 Server.
Hands on experience in Installing XenCenter 6.5 VMWare OS. Allocating right resources to new and existing instances created.
Implementing, Configuration and troubleshooting of DNS/DHCP server related problems on Windows server 2008.
Installing, Maintaining and taking backups of DB’s in SQL DB 2008 R2 SP2 and SQL 2005.
Implementing, Configuration and troubleshooting of RAID 1 and RAID 5. Then RAID-10 for DB and Application server.
Backup & Restoring of Application data & System state data in windows server.
Basic Hardware & Network support for Dell Power Edge T100, T100 II and R-420, and HP PROLIANT SERVERS DL380 G5, DL380 G8, DL380 G6, DL180 G5
IV.CRM, Telecom & Security System Infrastructure
CRM installation which made in house and troubleshooting with DB integration by coordinating with Developers
Experience in PRI, Broadband, Landline and Leased Line Plan Choosing, Coordinating with vendors, Deliveries and working.
Experienced in Biometric & CCTV Management to control it through Physically & Remotely
Experienced in ESSEL Access Door systems
Altitude Dialler 7.5 Version
Worked Experience with CRM and Database Technologies with replications.
PERSONAL DETAILS
Name : Logesh Kumar G
D.O.B : 09/10/1987
Marital Status : Single
Address : No. 6, 5th Floor, Mint Street, Sowcarpet, Chennai-600 079, TN, India
Languages Known : Hindi, English and Tamil
Nationality : Indian
Passport : Yes / L 6413088
Currently Working Location : Chennai, India
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