Customer Service Manager

ROBERT ROSALES

OBJECTIVE

To obtain a flexible position in which I will be able to show my enthusiasm towards great customer service and sales which I not only excel in, but have more than 14 years experience with.

EXPERIENCE

2012-Present Rocking R Auctions Weatherford, TX

Lead Auctioneer

Sales of Auction Service to the general public

Set up of all auctions including specialized auction software, advertising, Marketing, and sale day preparations.

Use of Microsoft office on a daily basis to make presentations, with a strong use of power point

Strong Customer service skills with both buyers and sellers

Need to think quickly on the go

Problem disputes and resolutions between buyers and sellers, and between ring men and buyers.

Strong ability to multi task.

2007-2014 Affordable Pest Control, LLC Clovis, NM

Owner/Operator

Sales of Pest Management Services to Residential, commercial and Industrial Clients.

Service of all accounts.

Collections of past due monies owed

Recording all services in accordance with local, state, and federal law requirements.

Attending CEU’s annually.

Maintain complete computer operating system in regards to servicers performed daily.

Held Commercial Applicators license in NM as required by the NMDA in: Structural Pest, Vector, Public Health, and Termite.

Held Commercial Applicators License for 2 years Issued by TDA in accordance to State Laws for Structural Pest Control.

Ability to prepare for yearly inspections conducted by NMDA.

Prepare and carry out all marketing plans.

Maintain company vehicles, trailers, and equipment.

Service an area of 4 hour radius.

Daily use in Windows based applications including Microsoft Office

Making presentation to potential clients and their staff using power point presentations.

2006-2007 Orkin Pest Control Clovis, NM

Route Manager

Service residential, commercial, and industrial accounts with no supervision.

New account sales

Complete all records for services performed

Collections of past due payments

Maintain company vehicle and equipment

Service of an area with a radius of 3 hours.

Attend weekly service meetings.

2005-2006 City of Clovis Clovis, NM

Firefighter/EMT

Learn proper use and techniques of equipment in regards to firefighting services.

Learn proper use and techniques in regards to ambulance services.

Daily up keep of fire station.

Patient/victim care

Keep all patient names and info confidential.

2003-2005 Southwestern Pest Control Clovis, NM

Service Manager

Lead a team of technicians that covers the Southwest quarter of the State of NM.

Integrate new service techniques into the company

Training of new techniques and products to all employees of the company

Service of new accounts to help techs.

Service of existing accounts to help techs.

Training of proper recording techniques as required by the NMDA

Ordering of new equipment and supplies for the upcoming months for all techs.

Collections of past due accounts

Maintenance of equipment

Overnight travel

2000-2003 Orkin Pest Control North Richland Hills, TX

Route Manager

Service of all residential, commercial, and industrial accounts

Maintain records of all services completed as required by law and company

Sales of new accounts on all routes

Start new services on my route as well as on others

Maintain company vehicle and equipment

Collection of past due accounts

Service of a route that included all of the cities of Grand Prairie and Irving.

CERTIFICATIONS

TDA SPCS Certified Commercial Applicator – Structural Pest Control

Purdue University Structural Pest Control correspondence course.

Eligible to test for CA Termite Control by TDA

TX Licensed Auctioneer

INTERESTS

Benefit Auction Specialist, General Auction Specialist, Storage Unit Auctioneer. Also have a great degree of interest in making the lives of others better.

CONTACT

Robert Rosales

136 Oakley Cir

Weatherford, TX 76085

972-***-**** **************@*****.***

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