Customer Service Administrative Assistant
Resume:
Middletown, OH *****
*******@*****.***
Stacey L. Black
Objective
To find a position that utilizes my skills, education, training and abilities.
Experience
2014-present Atlas Healthcare Loveland/Dayton, OH
LPN Charge Nurse
Providing excellent, compassionate care to residents in the Health Care facility.
Maintaining professionalism with staff, residents and families.
Training of new employees.
Utilizing SIGMA care, Point Click Care.
Management of nursing assistants, including disciplinary actions.
2013-2014 Trilogy Health Services Lexington, KY and Cincinnati, Ohio
LPN
Providing excellent, compassionate care to residents in the Health Care facility.
Maintaining professionalism with staff, residents and families.
Documentation per Trilogy and State guidelines
Training of new employees.
2011-2012 Tanbark Lexington, KY
LPN/Ward Clerk
Providing excellent care to residents in the Personal Care unit.
Developing good relationships and rapport with residents and families.
Documentation per facility and state requirements.
Member of facility Safety Committee.
2007-2009 John Morrell and Co. Cincinnati, OH
Consumer Affairs Administrative Assistant
Handling consumer issues via phone and email.
Investigate consumer claims.
Create/maintain/analyze consumer data reports.
Working with Quality Assurance to ensure proper practices are in place to avoid consumer issues.
Coordinating with Quality Assurance at various plants when there is a consumer claim regarding a quality issue.
2002-2007 Acosta Sales and Marketing Cincinnati, OH
Sales Support Specialist
Deduction management for multiple major food and Health and Beauty manufacturing clients, including Top 20 Accounts.
Order processing/customer service.
Training of new employees on policies and procedures
Create/maintain/analyze client data information; working with Regional and National Account Managers to implement more efficient work processes.
2000-2001 Mosler, Inc. Fairfield, OH
Order Entry Analyst
Data Entry.
Information analysis and verification.
1996-1999 Trim Masters, Inc. Nicholasville, KY
Assembly Worker/Inspector/Trainer
Assembly and inspection of car seats on and off-site for quality control.
Training of new employees.
Education
2010-2011 Cincinnati State Cincinnati, OH
Practical Nursing Certificate received April 2011
2006-2008 Indiana Wesleyan University Cincinnati, OH
Bachelor of Science, Business Management.
2005-2006 University of Cincinnati Cincinnati, OH
Associate of Arts Degree
Certificate in Accounting Performance
Skills
Customer service, providing safe, conscientious care to patients and residents, interaction with family members and fellow medical staff. Ability to develop rapport with clients, customers and co-workers. Attention to detail, and respect for policies and procedures.
Certifications CPR effective October 2011
Ohio LPN License no. 144904
Kentucky LPN License no. 2046484
References Charlene Groves, Executive Director Morning Pointe
Jessica Mills, Director of Nursing 502-***-****
Winona Hatmaker Sales Support Supervisor 513-***-****
Janet Kroeger RN Clinical Instructor 513-***-****
Marsha Hansel Office Manager 859-***-****
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