Business Analyst

MCCLAIN, NATIA

Bedford, TX *************@*****.*** 903-***-****

OBJECTIVE: SKILLS & ABILITIES

Seeking a position that will allow me to expand in skill and passion as well as contribute in the same categories. I am a hardworking, self-motivated, ethical, reliable, flexible person eager to work. I know that I would be an asset to your company with my experience in management, customer service, research, analytical, marketing and administrative work. I will do exceptionally well in a job dealing with the technicalities of business, communication, production and sales as both of my degrees target these areas as well as social work and counseling. I am proficient in Microsoft Excel, Word and PowerPoint, MS access and I work very well independently.

EXPERIENCE

BUSINESS ANALYST JAVELIN MARKETING GROUP

01/07/15-PRESENT

Analyze project scope and core objectives. Assist with requirements’ for client stakeholders to define high level business requirements. Gather and organize requirements into functional areas and help the client to prioritize the requirements. Assist with functional design workshops, with client stakeholders and technical architects, to elicit detailed, low level functional requirements.

Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information into their constituent details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true business needs.

Collaborate with technical architects, Assist manager with lead developers and subject matter experts to establish the technical vision, and analyze tradeoffs between usability and performance needs.

Assist with managing client or vendor relationships and the input of data/insights/reporting. Maintain required performance level in a fast paced environment with dynamic priorities and deadlines. Confirm Vanity URLs are available & belong to the program requesting the vanity, review Vanity URL and Email Link Request Forms for completion and accuracy, Vanity URL and Email Link destinations provided are final destinations.

Append tracking codes from tracking code matrix for all requests, managed tracking set up from inception through live environment. QC recent vanity activations to confirm they are live and tracking accurately daily. Create, modify and research Atlas and Web trends tracking questions as needed and research vanity and email URL tracking tags for online results capture as needed.

Manage various systems to ensure all vanities are entered and in the correct hierarchy. Provide liaison between Enterprise Spectrum & partner agencies to ensure all tracking is captured timely & accurately for scorecard & dashboard reports. Serve as point of contact for partner agencies to address questions & resolve issues

Provide accurate and timely email responses to all client and partner agencies. Deliver Vanity URL YTD worksheet to leadership team on a weekly basis, Online Sales data reports to clients, Atlas Tracking Tag report, monthly Vanity Status report to all client/ partner agencies and Ad-hoc Assignments as requested.

DATA RESEARCH ANALYST EQUIFAX

09/01/2013- 11/30/14

Collect large volumes of data, sales figures, market research, logistics, and costs. Report and provide insight using web analytics methods and other data mining techniques.

Collect and correct out dated secure data for corporate clients to their satisfaction along with management of project. Conduct strategic analysis including preparing monthly, quarterly, annual, and on-request reports.

Interacts with other departments to support operations and business matters. Coordinated with multiple departments in order to assure complete accuracy. Use Microsoft office, maintenance/ business and commercial tools along with SQL.

SQL is used in conjunction with Equifax database, Access and Excel interchangeably to manage accounts retrieve, update, and then pull the information as an ending process to present to clients.

MS Access and Excel for the use of reporting and tracking client information, satisfaction and requested changes personal information, add-ons and updates. Track dead/ Alive trees, sites and children and other cryptics. Each client has a separate project and I manage my sector individually until information is ready for presenting, working with a team until complete.

Communicated with a team and clients both external and internally for accuracy checks, updates and/or database corrections and errors. Also used FTP through TCP connections and identified ourselves electronically through EID.

BACK OFFICE ADMINISTATIVE ASSISTANT (INTERN) DALLAS FORTH-WORTH NATIONAL CEMETERY

06/01/13- 08/01/13

Managed and maintained schedules, read and analyzed incoming memos, filed and retrieved corporate documents. Created spreadsheets with for work plans, duties, budgets, contracts, facility security and inventory. Reconciled procurement card purchases and invoices.

Performed general office duties, data entry, budget analysis, monitored employees and reviewed applications as well as operated with professional software such as Davey Tree, IFCAP, FEITH and BOSS. Handled classified, personal and federal documents also inputting the information into a government site. Shipped and received important mail and placed them in safe keep. Handled contracts, clients, construction, cleanliness of facility through contractors and landscaping.

Used MS Excel to assist with management of reporting solutions for various divisions within the organization.

CUSTOMER SERVICE REPRESENTATIVE MARSHALL SWIFT & BOECKH

03/01/12- 04/30/12

Developed feedback procedures for customers and management use

Provided customer service, solicited orders for goods or services and I advised clients or customers. Appraised homes and determined liability in accordance to assets to determine if there was adequate coverage in case of unfortunate loss.

Acted as an Insurance software and service Consultant and provided assistance for home owners through building cost software on behalf of Met Life and USAA (Military) with their policies.

Management Trainee (Intern) Enterprise Rent-A-Car

06/01/12-08//01/12

Managed the entire fleet and its life cycle from strategic planning to tactical activities. Specified market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.

Drove a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.

Helped to developed ideas and implemented a company-wide go-to-market plan, working with all departments to execute. Analyzed potential partner relationships for the product.

CUSTOMER SERVICE REPRESENTATIVE/SALES T.C.I.M SERVICES INC.

05/12/08-08//01/08

Developed feedback procedures for customers and management use

Provided customer service, solicited orders for goods or services and I advised clients or customers.

Acted as an Insurance software and service Consultant and provided assistance for home owners through building cost software on behalf of Met Life and USAA (Military) with their policies.

SERVICE ASSISTANT RESOURCE FAITH

05/01/07-08/01/07

Responded to requests for information via email, phone/ in-person or mail; gathered appropriate forms and documents and searched for copies of documents from archived records and forwarded to requestor as well as discarded. Assisted owner in all secretarial and office duties.

Performed data entry into programs to track filings, contracts, applications, violations, and pertinent data according to the assignment. Opened, sorted and distributed incoming mail and process outgoing mail.

Answered multiple phone lines and responded to questions and directed calls to the appropriate parties. Reconciled procurement card purchases and invoices.

EDUCATION

TEXAS COLLEGE, TYLER, TX

BACHELORS OF SCIENCE

Degree: Business Administration/ Management

Graduation date: 05/2013- GPA 3.78- Honors: Sigma Beta Delta

Organization: S.I.F.E/ Enactus- Students in Free Enterprise researched and gathered information to present to corporate America for the betterment of the business and the economy. I competed against other schools based on content and presentation.

GRAND CANYON UNIVERSITY, PHOENIX, AZ

MASTERS OF SCIENCE

Degree: Master of Science in Psychology with an Emphasis in General Psychology

Graduation Date: 03/2015- GPA 3.41

REFERENCES

References upon request

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