Customer Service Representative
Resume:
Anmol Agrawal
**** *********** ** *** **** Houston, TX 77042
****************@*****.***
Education:
The University of Texas at Austin
B.A., Economics B.A., Government 05/12
GPA: 3.36
Previous Work Experience:
Severn Trent Services 07/14-present
Billing Representative
Generated over 1500 utility bills a month for residential and commercial customers throughout the Houston area.
Presented 2-3 meetings a month regarding risk management in order to promote and improve employee safety
Provided monthly reports to managers and board members explaining financial accountability for up to 15 districts.
10/12-7/14
Customer Service Representative
Explained policies of over 100 different districts to over 100 customers daily
Proposed and inform solutions and strategies to help customers improve payment ability without sacrificing district agenda
Collaborated with certified field technicians to monitor over 25 different pump stations in the Greater Houston Area in order to ensure customers have adequate access to water
Revenade 06/12-08/12
Associate Business Developer
Researched information for 22 Texas colleges for company recruiting project
Planned, built, managed and executed call and email campaigns for Revenade clients
Executed strategies to reach target market segments and support the sales team
Honors:
Pi Sigma Alpha Political Science Honor Society 08/11-present
Omicron Delta Epsilon Economics Honor Society 02/12-present
Eagle Scout 06/08-present
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