Customer Service Supply Chain

ERIC SHEN

Cell Phone: 832-***-****; Email:

*********@*******.***

To obtain an entry level position where I can apply my education and skills

EDUCATION

Logistics and Supply Chain Technology BS University of Houston, Houston, Texas Overall GPA: 3.5

SUMMARY OF QUALIFICATIONS

•Proficient in Microsoft Office applications, able to type over 40 wpm

•Completed four years of military service working as an Accounting/Finance Specialist: worked in pay, disbursement, processing sections. Heavily cross-trained in desktop technical support.

•Provided accounting and financial support to over 30, 000 soldiers and civilians.

•Effective communication and customer service skills; recognized for accuracy, attention to detail, problem solving skills, knowledge and experience.

WORK EXPERIENCE

Military Pay Technician, U.S. Army, Ft. Lewis, WA 2008 – 2010 & 2011-2012

•Received and posted documents to accounting/budget systems.

•Maintained files and prepared financial reports/travel vouchers.

•Reviewed contracts, invoices and received reports.

Terminal Area Security & Information Management Officer, Customer Service, Basrah, Iraq 2010-2011

•Responsible for all information management (IM) and information technology (IT) issues.

• Ensured proper IT security measures were followed.

•Accountable for daily operation, maintenance and updating of 15 desktop and 5 laptop computers within the Finance office.

•Submitted weekly inventory reports to the unit commander for review.

•Provided accounting and financial support to over 30, 000 soldiers and civilians in a combat zone of a continually changing and dangerous environment. Provided quality finance and technical support to four remote sites.

•Eagle Cash Card representative for the Federal Reserve Bank of Boston - in charge of the maintenance, repair and daily function of 6 Eagle Cash Card kiosks and 15 Point of Sales (POS) machines throughout COB Basrah.

•The point of contact to the Bank of Boston on for shipping back any damaged or malfunctioning equipment.

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