Customer Service Data Entry

Adelfa Sepulveda

Teller - Community Financial Service Centers

Bronx, NY

**********@*******.*** - 347-***-****

WORK EXPERIENCE

Teller

Community Financial Service Centers - Bronx, NY - September 2010 to Present

Contact prospective customers to inform and explain available services.

• Sell services or equipment, such as trusts, investments, or check processing services and customer

procedures or policies.

• Receive checks and cash for deposits, verify cash amounts, and check accuracy of deposit slips.

• Issue computer-generated receipts perform data entry by cash, check, credit cards, vouchers, or automatic

debits.

• Balance currency, coin, and checks in cash drawers at ends of shift, and calculate daily transactions using

computers, calculators, or adding machines.

• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts

agree, and that accounts have sufficient funds.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,

as well as actions taken.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Exchanging merchandise, refund money, or adjusting bills.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Assist customers by providing information and resolving their complaints.

• Answer customers' questions, and provide information on procedures or policies.

• Greet customers entering establishments.

• Improved customer sells by 20% in three months.

• Constantly enroll as one of the top teller, who has cash the most checks.

Cashier

McDonalds - Bronx, NY - July 2008 to August 2010

Maintain sanitation, health, and safety standards in work areas.

• Verify that prepared food met requirements for quality and quantity.

• Took food and drink orders and received payment from customers.

• Request and recorded customer orders, prepared and computed bills using cash registers and multicounty

machines.

• Counted money and Investigate and resolve complaints regarding food quality, service, or accommodations.

• Score 90 for mysterious shopping.

SKILLS:

• Strong computer skills in excel, and a banking software system.

• Excellent customer service and communication skills.

• Able to adapt quickly to new situations and environment.

EDUCATION

Associate of arts in Business Administration

Borough of Manhattan Community College - New York, NY

2015

Contact this candidate