Customer Service Assistant

Lioneicia C. Malveaux

*** ****** **. #** *******, Texas 77060 United States

832-***-**** ********************@*****.***

Professional Experience

Latrell’s Management

Houston, Texas United States

Team Leader (cook, cashier, trainer)

October 2011- April 2015

●Take food and drink orders and receive payment from customers.

●Maintain sanitation, health, and safety standards in work areas.

●Wash, cut, and prepare foods designated for cooking.

●Clean, stock, and restock workstations and display cases.

●Clean food preparation areas, cooking surfaces, and utensils.

●Prepare and serve beverages such as coffee and fountain drinks.

●Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.

●Verify that prepared food meets requirements for quality and quantity.

●Serve orders to customers at windows, counters, or tables.

Bradford on Time Delivery

Houston, Texas United States

Receptionist-December 2009- April 2015

●Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

●Hear and resolve complaints from customers and public.

●Enroll individuals to participate in programs and notify them of their acceptance

●File and maintain records.

●Transmit information or documents to customers, using computer, mail, or facsimile machine.

●Collect, sort, distribute and prepare mail, messages and courier deliveries.

●Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

●Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

●Schedule appointments, and maintain and update appointment calendars.

●Receive payment and record receipts for services.

Sonic Drive In

Houston, Texas United States

Assistant manager, cook, cashier May 2007-November 2011

●Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

●Investigate and resolve complaints regarding food quality, service, or accommodations.

●Establish standards for personnel performance and customer service.

●Count money and make bank deposits.

●Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

●Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

●Order and purchase equipment and supplies.

●Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items

●Monitor employee and patron activities to ensure liquor regulations are obeyed.

●Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

●Keep records required by government agencies regarding sanitation, and food subsidies when appropriate

●Review work procedures and operational problems to determine ways to improve service, performance, or safety.

●Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity

●Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Education

Everest Institute

Houston, Texas United States

● Registered Dental Assistant (RDA) License received

Additional Skills and Certification

●Skilled in Microsoft Office (Word, Excel, PowerPoint, Spreadsheet )

●Bilingual: Spanish: speak, read, and write

●CPR Certified

●TABC Certified

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