Customer Service Sales

ZORORORASHE R. GANDIYA

321-***-**** ***.*******@*****.*** 240 Cherokee Rd, Ormond Beach, FL 32174

EDUCATION

Embry-Riddle Aeronautical University (ERAU) Daytona Beach, FL

Master of Business Administration-Finance Specialization May 2015

GPA: 3.9

Florida Institute of Technology Melbourne, FL

Bachelor of Science, Aviation Management May 2012

GPA: 3.67 Dean’s List, Graduated Cum Laude

Project Experience

Financial Analysis of the Boeing7E7 project

Calculated the Net Present Value of the project based on forecast of future sales, discount rate and inflation

Conducted an @Risk, Monte Carlo Simulation, analysis to determine factors driving or limiting success of the project

Airline Business Simulation

Created and implemented a business plan for an imaginary airline placing third out of a class 20

Ordered and constructed a flight, maintenance, crew and price schedule for a fleet of over 100 aircraft

EXPERIENCE

Intern June 2014- December 2014

Lufthansa Technik Component Services Miramar, FL

Involved in direct customer interaction and calculation of initial RFQ’s for MRO business and designed a customized system to track requests after new system launch

Compiled reports and presentations to aid in analyzing data on customers’ needs and during customer visits which resulted in the implementation of recommendations anticipated to increase customer RFQ’s

Enhanced and developed company’s social media and marketing strategy and created current company careers brochure

Supported head of department directly with developing and implementing KPI systems for customer service managers which resulted in reporting the lowest turnaround times amongst all regions

Graduate Assistant January 2014- May 2014

ERAU- College of Business Daytona Beach, FL

Gathered research on the viability of online sales courses and multichannel consumers for publication

Assisted professor in gathering data on Airport Request for Proposal (RFP) for concessionaires for presentation at industry conferences

Airport Operations Agent August 2012- June 2013

Tallahassee Regional Airport Tallahassee, FL

Responded to aircraft emergencies by shutting down and inspecting the runway after aircraft in distress landings to authorize re-opening of the airfield for regular operations

Communicated with multiple emergency response teams to facilitate coordination efforts during emergencies

Monitored airport tenants by enforcing airport regulations including parking and security measures in accordance with Transportation Security Administration (TSA) Regulations

Conducted daily airfield, terminal and perimeter inspections in accordance with FAA and TSA guidelines

Issued Notices to Airmen (NOTAM’s) for potentially hazardous conditions on the airfield to incoming traffic

Intramural Supervisor August 2009- May 2012

Florida Institute of Technology (FIT) Melbourne, FL

Devised and organized game schedules for various sports

Supervised and guided peer intramural officials and games

Maintained a safe and orderly work environment

SKILLS

Technical: Advanced Microsoft Excel, Word and Power Point; AutoCAD; C-Cure, @Risk, SAP, Financial Modeling

Personal: Bi-lingual- English and Shona; Single Engine: 35 flight hours

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