Customer Service Representative

BRIGGETTE WARD

**** ********* **

Riverview, FL. 33578

Phone: 941-***-****

Alt Phone: 941-***-****

***********@*****.***

Objective

Seeking a Customer Relations position within a company which requires me to utilize skills, abilities and

experience to ensure the company's success.

Ability Summary

Administrative and clerical procedures and systems such as word processing, managing files and records,

stenography and transcription, designing forms, and other office procedures and terminology.

Principles and processes for providing customer and personal services. This includes customer needs

assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

Performing day-to-day administrative tasks such as maintaining information files and processing

paperwork.

Employment History

Customer Service Representative

04/2014 - 09/2014 One touch Direct Tampa, FL

Interact with customers to provide information in response to inquiries about products and services and to

handle and resolve complaints.

Receive payments, bill accounts, as well as update open or close account's

Teacher

09/2010 - 07/2013 Academy of Tampa Inc Tampa, FL

Communicated with children's parents or guardians about daily activities, behaviors, and related

issues.

Keep records on individual children, including daily observations and information about activities,

meals served, and medications administered.

Supported children's emotional and social development, encouraging understanding of others and

positive self-concepts.

Instructed children in health and personal habits, such as eating, resting, and toilet habits.

Dietary Aide

04/2008 - 12/2008 St. Joseph's Hospital Tampa, FL

Monitored food distribution, ensuring that meals are delivered to the correct recipients and that

guide lines, such as those for special diets, are followed.

Cleaned or sterilized dishes, kitchen utensils, equipment, or facilities.

Examined trays to ensure that they contain required items.

Took food orders and relay orders to kitchens or serving counters so they can be filled.

Stocked service stations with items such as ice, napkins, or straws.

Cashier/Assistant Manager

04/2007 - 03/2008 Circle K Tampa, FL

Provided customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts,

or in performing services for customers.

Inventory stocked and reordered when inventory drops to a specified level.

Enforced safety, health, and security rules.

Planned budgets and authorize payments and merchandise returns.

Cashier/ Reset Crew

06/2005 - 03/2007 Sweet Bay Supermarket Tampa, FL

Moved freight, stocked materials to and from storage or production areas, loading docks, delivery

vehicles or containers by hand.

Assembled product containers or crates, using hand tools and precut lumber.

Answered questions about merchandise and advised customers on merchandise selection.

Itemized and totaled customer merchandise selection at checkout counter, using cash register,

and accept cash, check or charge card for purchases..

Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Received and compared merchandise invoices to items actually received to ensure that shipments

are correct.

Education and Training

Issuing Institution Location Qualification Course of Study

Ultimate Medical Academy FL Vocational School Certificate Patient Care Tech

I have completed my (PCT) Patient Care Tech hours, CPR, Blood Borne

Pathogens, as well as 1st Aide

North Fort Myers High School FL High School Diploma General High School

Curriculum

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