Customer Service Administrative Assistant

HINNA QURESHI

** **** ********, ***** ****, ON, M2J 2B3

416-***-**** ******@*******.***

Administrative Assistant / Receptionist

Office Management Professional with more than ten years experience providing support within fast-paced environments. Excellent operational and administrative expertise for the functional management of administrative, financial, and inventory systems, policies and procedures. Strengths lie in managing details and multiple, concurrent priorities for productive and efficient results.

Customer Service

Excellent Communication

Resourceful & Confidential

Managing files and Records

Delivering Systems for Optimal Organizational Support

WORK HISTORY

STERICYCLE, Toronto, ON 2006 – 2015

Office Administrator

Responsibilities included providing customer and reception services, answering inquiries, managing office inventory, maintaining /ordering supplies and organizing courier deliveries. Prepared bank deposits, reconciled totals, and created spreadsheets. Organized two print rooms, maintained equipment and replenished materials. Prepared board room for meetings.

Aligned goals and provided departmental support by acting as liaison and building rapport between clients and sales personnel.

Worked towards meeting business objectives by facilitating and assisting Accounting Manager with duties.

Identified and entered sales leads and maintained the Staff Communication List efficiently.

Ensured smooth operations of accounting functions by tracking hours, payroll, and accruals.

Promoted events by assisting social committee with events such as silent auction and other activities.

MCDONALD'S, Toronto, ON 1994 – Present

Shift Manager

Responsibilities include training / scheduling / overseeing employees, delegating duties and supervising high work performance. Maintain accurate records by managing inventory, tracking food costs and organizing supply orders, as well as balancing cash and ensuring accuracy of transactions. Oversee and supervise compliance with company policies in addition to health and safety regulations / standards.

Regularly problem-solved by liaising / mediating between employees and customers.

SHOPPERS DRUG MART, Toronto, ON 1995 – 2013

Cashier and Interim Floor Supervisor

Responsibilities included providing customer service and processing client orders efficiently. Daily duties included overseeing loss prevention systems and procedures, following related guidelines, completing merchandising duties, and maintaining cleanliness and supply stock. Regularly assisted beauty boutique with customer services and acted as floor supervisor when necessary.

HOUGHTON CANADA, Toronto, ON 1995 – 1996

Student Lab Assistant

Responsibilities included running and analyzing quality control test on products, preparing analysis reports. Responded to customer inquiries and maintained safety and cleanliness of chemical products and work areas. Co-ordinated and followed up with paper work for ISO 9000 certification.

EDUCATION & TRAINING

Chemical Engineering Program - Humber College, Toronto, ON

1999-2000

Chemical Technology Program - Seneca College, Toronto, ON

1997-1999

CPR training – ADET Inc., Toronto, ON

2013

TECHNICAL SKILLS

OS / Software:

Windows, Microsoft Office (Word, Excel,) Multi-Line Phone Systems

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