Customer Service Technician
Resume:
John Lui Huertas
*** ***. *.* ***** St. Sto. Niño Marikina City
***************@*****.***
COMPUTER TECHNICIAN
■ Professional Summary
Highly experienced PC technician with strong background in software/hardware computer repair (field and lab) and IT network system administration. Qualified for the following:
Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.
Performing computer installation and operating system configuration in designated networks.
Administering and monitoring performance of LAN/WAN network using remote connection tools.
Technical Skills: Computer Hardware and Software Applications
Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS
Microsoft Office suites – 2003/2007/2010
MS Exchange
Antivirus and firewall
Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba
Hard drives, monitors, printers, scanners and video equipment
Key Skills and Strengths:
Efficient troubleshooter and problem solver.
Customer service oriented: Ability to serve and communicate with different types of customers efficiently.
Effective time management – Can solve complex system problems in minimum time.
■ Professional Experience
Clariden Global Philippines. P.Tuazon Cubao Q.C 2013 – 2014
Computer Technician
Selected Performance
Planned, assembled and installed computer systems in designated networks as per specifications.
Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.
Provided solutions and technical guidance to clients facing technical issues and difficulties.
Maintained records of hardware issues, performance and supplies.
■ Education & Qualifications
CompTIA – A+ Certified Computer Technician
A.A. Associate’s degree in Computer Science
Technical training course
Certification in IT Networking and Hardware
High School Diploma
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