I am not just one of the usual suspects Sales Customer Service

Bob J. Cunningham

***** ****** **** **.

Spring Texas 77373

Phone 919-***-****

********@*****.***

Experience:

APAC : SIRIUS/XM 11/13 –11/14

LCR

• Listener Car Agent for the SAVEs team.

Responsible for retaining customers and improved customer service from escalated calls.

Mediacom Cable, Moline Illinois 05/12 –11/13

Regional Sales Manager IA, IL, In (E3I)

• Recruited to Manage a staff of 4 Supervisors, 4 Admin and 54 DSRs.

• Responsible for personal production, training/coaching and development of an outside sales team

• Provided direction to sales people on Marketing Methods.

• Assisted commissioned DSRs in door-to-door selling of Cable TV to single-family homes, Multi-Dwelling Units and Business.

• Cultivated expertise at creating a better methodology for any sales cycle or strategy.

• Instructor at DSR Academy (new hires and long term DSRs)

Private Cable Systems / Satellite Software Raleigh, North Carolina (B2B Account and Project Manager) 04-07 - 05/12

• Responsible for driving sales though up selling and cross selling

• provided business-to-business direct marketing

• Sold Computer and TV SMATV equipment including Software and servers

• Established a marketing plan in an entrepreneurial environment.

• Self Driven, Initiated and participated in affinity selling events

• provided direction to sales people on Marketing Methods.

• Recommended marketing collateral materials.

• Preformed JSSI (Job site safety inspections) in the field with Safety.

• Held mini Seminars for installers, contractors and sales.

The Dish Network, Raleigh, North Carolina 08/01 – 04-07

Regional Training Manager NC, VA, MD, DC

• Managed, Instructed and certified LSC (Local Service center) trainers in Adult learning process (TTT Train the Trainer)

• Conducted classroom and field training for Trainers, Techs Subcontractors and Retailers

• Held mini seminars for retailers and subcontractor in proper Dish installs, standards and sales.

• Created specific Training pieces to reduce TCs and increase completions, help reduce CHURN and strengthen sells.

• Educated and certified LSC trainers/ Techs on correct safety Practices. (Van Ladder and PPE including forklift operation and license.)

• Preformed JSSI (Job site safety inspections) in the field With Safety, QAS, FSMs, GMs

LSM Target Marketing Raleigh/Durham (Local Sales Manager

• Recruited hired and staffed new TM department for Raleigh/Durham

• Educated new employees in sales techniques and company policies and procedures

• Planed and attended marketing and sales events. Including Hispanic Chamber of commerce.

• Initiated and participated in affinity (business to business) selling events for TMs

• Assisted commissioned sales people in generating and closing sales.

QAS (Quality Assurance Supervisor)

• provided in the field and classroom training for new employees. (As QAS Quality Assurance Supervisor)

• Audited and tracked new installs for compliance with established Dish Network Standards (internal and external). (QAS Quality Assurance Supervisor)

Time Warner Cable, Raleigh, North Carolina 12/89-08/01

Lead New Service Specialist (Team Leader Sales)

• Responsible for the training of new sales representatives and providing continuing education to customer service personnel.

• Allocated resources tracked and analyzed direct sales representatives’ assignment through the IBM AS/400 to maximize the potential for sales growth, using Report Writing tools. MS Office

• Conducted commissioned direct door-to-door selling of Cable TV to single-family homes, Multi-Dwelling Units and Business.

• Maintained an 89.3% retention rate after 6 months.

• Gained entrance into accounts and territories that were deemed “unworkable” and generated sales.

• Involved in strategic marketing efforts like Dish Win-backs and Roadrunner sales.

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