Customer Service Administrative Assistant

GINA BROWN-COHEN

*** **** ******* ******, *******, GA 30075 C: 954-***-**** **************@*****.***

SUMMARY

High-performing Administrative Assistant with extensive experience working with a diverse client

base and delivering results. Also performs well in a Receptionist role who answers a high volume of

incoming calls while handling in-person inquiries from clients and colleagues. Flexible and

hardworking with the drive to succeed.

HIGHLIGHTS

Meticulous attention to detail Time management

Self-directed Strong problem solver

Professional and mature Dedicated team player

Resourceful AR/AP

Strong interpersonal skills Self-starter

ACCOMPLISHMENTS

Administration

Answered multiple phone lines, transferred calls to corresponding

departments, filed patient records and billed accordingly.

Oversaw client compliance within a recovery based community.

Monitored employment, medications, finance and legal obligations.

Demonstrated proficiencies in multitasking.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize

efficiency.

Reporting

Established client payment plan program to monitor payment

compliance and progress, reducing uncontrolled payment activity by

10%.

EXPERIENCE

Administration/Reception

09/2001 to 06/2006

Tropical Elegance, Inc. - Delray Beach, FL

Verified and logged in deadlines for responding to daily inquiries.

Maintained detailed administrative and procedural processes to improve

accuracy and efficiency.

Standardized department filing system to increase efficiency.

Improved communication efficiency as primary liaison between

departments, clients and vendors.

Maintained daily profit and loss statements.

Managed weekly inventory of plants and accessories.

Resident Manager

10/1996 to 08/2001

Awakenings of South Florida - Boca Raton, FL

Responsible for 75 bed, recovering female half-way facility.

Followed women's progress and compliance within the program.

Maintained contact with outside legal organizations regarding client.

Maintained the front desk and reception area in a neat and organized

fashion.

Maintained detailed administrative and procedural processes to improve

accuracy and efficiency.

Handled all media and public relations inquiries..

Updated patient accounts and information on a daily basis.

EDUCATION

Associate of Science : Allied Health/Substance Abuse

Palm Beach State College - L ake Worth, FL, U nited States

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