Manager Customer Service

Skilled Manufacturing Manager

SUMMARY

Successful manager with proven skills in operations management, lean manufacturing, financial management, production planning into manufacturing environments. Experience partnering with numerous and varied businesses. Continuous career development with applied experience in:

Strategic Planning

P&L Financial Analysis

KPI Development

Inventory Management

Cost Management

Purchasing/ Kanban

cGMP’s

SOP, Std Work Development

Statistical Process Control

Quality and Safety

Recruiting & Hiring

Training and Development

Conflict Resolution

MS Office, AS400, SAP, Kronos

Cognos, 7I’, JD Edwards

EXPERIENCE

Night Production Manager for Microbiology Division.

Thermo Fisher Scientific Lenexa, KS 2013-2015

Planned, directed, coordinated shift operations. Formulated policies, managed daily operations, planned use of materials and human resources. Oversaw EH&S of departments, promoted lean activities and reinforced operational KPI's.

Developed and implemented a production strategy increasing KPI’s 15%.

Attained 2 million hours without a lost time accident through education and continuous training.

Directed 100 personnel including operations and maintenance.

Designed training programs for departments including SOP’s, standard works, visual management and hands-on.

Conducted class room, applied training for corporate, department and individual station programs.

Led Lean kaizen team justifying $1.2m in capital upgrades.

Championed, led multiple Lean/Kaizen events, including unprecedented night shift and split shift events.

Supply Chain Manager for Float/Solar Glass Plant.

AGC Glass Spring Hill, KS 2011-2012

Responsible for Purchasing, Production Planning, Warehousing and Logistical operations for plant with $100mm in annual sales.

Developed new material for storing glass with savings of $20-25k p/yr.

Reduced raw material inventory $300k.

Planned production to maintain MTO and MTS orders at 98-99% consistently.

Directed 300ksf warehouse and 2 remote locations with additional 200ksf.

Led annual physical inventories and oversaw daily cycle counts on critical items.

Successfully managed 30 people in multiple departments.

Managed JIT logistics for international raw material shipments.

Customer Service Manager / Production Planner for Food/Beverage Bottle Plant

Constar Plastics Kansas City, KS 2004 -2011

Supervisor promoted into Planning. Point of contact between customer and plant. Planned, scheduled production machine time using lean manufacturing techniques. Manage logistical operations to insure raw materials requirements met JIT. Scrutinize operations and quality through cGMP, NFPA, AIB, Best Practices and WCP. Insure that all products meet customer requirements..

Successfully completed plant shut down including administrative, auctions, equipment, and tear down.

Instituted a plant recycling program saving $50k p/yr.

Reduced warehouse space 100ksf.

Reduced finish goods inventory to 3 days from 10 days on hand.

Reduced inventory $600k.

Managed and coordinated 375ksf warehouse and 5 remote locations

Zero late loads in final two years.

Scheduled production for 12 injection, 1 extrusion, 2 one-step and 3 blow molders

Branch Manager for consulting, engineering and management firm.

Professional Service Industries Overland Park, KS 2001-2004

Recruited hired and trained professional, technical and administrative staff. Motivated and managed sales staff. Directed & assigned technicians. Managed support staff of 25 personnel including engineers, scientists, technicians and business development personnel. Responsible for management of capital equipment and inventory. Bottom line P&L responsibility for operation. Provided management with financial projections and prepared budgets based on the projections.

EDUCATION

Bachelor of Arts

Business Administration / Management

Park University

Parkville, MO 2001

PROFESSIONAL DEVELOPMENT

Graduated Summa Cum Laude

Lean/Kaizen 3 & 5 Day Trainer

5S Trainer

World Class Performance Training

Technical Topic Presenter

cGMP Training

Certified Forklift Trainer

LO/TO Development Leader

40 Hour Hazwoper certified

Dale Carnegie Graduate

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