Customer Service Representative

Matthew Ochs

**** ****** **** **

Cortland, NY **045

Phone: 607-***-**** Email: ************@*****.***

EDUCATION

Tompkins Cortland Community College, Dryden, NY

Attended: September 2014 - Present, Expected Graduation: December 2015

A.A.S. Entrepreneurship Program, GPA: 4.0 overall

Boston College, Chestnut Hill, MA

Attended: August 2010 - May 2013, Graduated

Master’s of Theological Studies, GPA: 3.7 overall

SUNY Binghamton, Vestal, NY

Attended August 2006 - May 2009, Graduated

B.A. in Philosophy, GPA: 3.2 overall

President of Philosophy Club

Onondaga Community College, Syracuse, NY

Attended August 2004 - May 2006, Graduated

A.A.S. in Electronic Media Communications, GPA: 3.6 overall

WORK EXPERIENCE

SUNY Empire, Ithaca, NY

Philosophy Instructor, May 2014 - Present

Designed and taught three courses: Intro to Philosophy, Intro to Ethics, and Business Ethics

Responsible for meeting grading deadlines and keeping an open line with students

Required to work alone, stay on task, and independently develop solutions to student problems

Homer School District, Homer, NY

Substitute Teacher, January 2014 - June 2014

Taught numerous subjects such as history and English

Quickly became one of the most used substitutes in the high school due to dependability

Palladion Services LLC, Boston, MA

Concierge, July 2012 - January 2013

Built rapport with residents and attended to their daily needs

Resolved problems for residents and quickly earned their trust

Received packages for clients and recorded their reception with inventory software

Responsible for entrance security and general building safety procedures

Wegmans, Johnson City, NY

Bakery Service Representative, September 2007 - May 2009

Worked closely with customers and resolved complaints

Attended customer service and “knowledge based selling” seminars

SKILLS

Excellent communication skills Incredibly organized

Able to learn new tasks quickly Familiar with customer relationship management principles

Outstanding critical thinking ability Proficient in Word, Excel, and basic accounting procedures

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