Performance Analyst

Danielle Granados

**** * *** ** **** ****, Tempe, AZ 85281

Telephone: 210-***-**** (Mobile)

Email: ****************@*****.***

Professional Profile

Six Sigma Green Belt certified professional with 3+ years’ experience in market research and data analysis. Skilled in assessing client needs, and strategically positioning programs aligned with customer and market needs. Proficient in all Microsoft programs, reporting skills, and a penchant for marketing and statistical analysis in a challenging environment. Professional expertise in providing solutions for data analysis, coding, and variable information controls. Exceptional interpersonal, team management, and solution focused problem solving skills.

Objective

Currently looking for a career opportunity that will provide a challenging avenue to significantly contribute in the field of data analysis that will make best use of existing skills/experience gained while enabling further personal and professional development.

Performance Milestones

Ford Motor Credit Company-Mesa, Arizona

Promoted to Senior Performance Analyst in the Finance department

Acknowledged as a manager of the end of lease terminations and led a team of 8 representatives

Developed an automatic performance scorecard for three departments which saved 6 hours per month for Team Leaders

Successfully automated the Specialty Recovery Unit reports which eliminated 1 full time employee

Credited for maintaining an average of 138.93% of goal

Implemented a new invoice tracking system

Arizona Public Services-Phoenix, Arizona

Honor of participating in the organization and design of the handicap program for Palo Verde Nuclear Plant

Participated in the Operator audit that resulted in a perfect score after years of failing the audit in previous years

Recognized for evaluating and implementing new AED procedures, responsible for all AEDs across 4 locations

Career Summary

Since 10/2014

Senior Performance Analyst, Ford Motor Credit Company Mesa, AZ

Accountable for budget proposals and forecasting net/gross recoveries

Manage monthly and quarterly performance reviews for 61 collection attorneys with $2.3B of inventory; lead monthly meetings and provide recommendations to portfolio managers

Restructured 45+ excel files with updated formulas and formatting to improve accuracy and reduce generation lead time

Responsible for creating and maintaining forecasting models to establish appropriate staffing levels

Support Ad Hoc and Six Sigma projects for metric analysis

Judiciously maintained 7 daily reports and 35 month end reports internally and to corporate headquarters

06/2013-10/2014

Ford Credit Leadership and Development Program, Ford Motor Credit Company Mesa, AZ

Pivotal in collaborating on multiple Green Belt projects

Accountable for implementing and designing job aids/ training for newly established Share Point sites

Boost employee’s morale about their career advancements and holding monthly meetings/ competitions

Shouldering the role of a manager with the responsibility of managing team meetings, approving requests, attendance issues, and procedural issues

Assist units in writing briefs and develop the appropriate methodology to perform research and accumulate data

02/2012 - 05/2013

Health Services Intern, Arizona Public Services Phoenix, AZ

Assisted in organizing and leading meetings, and balancing and calculating Excel spreadsheets

Distinction of creating and developing numerous procedures

Proactively prepared/presented quarterly metrics and provided possible forecasts for future quarters

Designed and assessed year end financial metric review and performed pricing analysis of regulatory testing

Proficiently managed and negotiated the market research surveys

Conducted competitive analysis to identify key differentiators and made actionable recommendations

Analyzed marketing requirements and translated them into technical specifications

Education and Qualifications

2014

Six Sigma Green Belt Certified, Ford Motor Credit Company

2013

Bachelor of Science, Marketing Arizona State University, Tempe AZ

Key I.T. Skills

All Microsoft programs (including Access)

All Social Media

Extra Curricular Activities

Delta Zeta Sorority

Member since 2009, Academic Executive Assistant, Community Service Chair

Student Alumni Association

Member since 2009

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