Customer Service Maintenance

GRANT H. HARRELL

***** **** ****** **** ***********, NM 87114 • 505-***-****

email: granthrrll @yahoo.com

SUMMARY OF QUALIFICATIONS

Flexible and solution-focused with a diverse background in analysis and delivery of high performance technology solutions including, but not limited to onsite technical support, equipment installation, and systems testing. recognized as a central contact point for troubleshooting for subordinates and management. Excellent team building and relationship building skills. Able to communicate with all levels of staff.

Proficient in the areas of project management, technical skills, customer service skills, communication skills, Troubleshooting, and organizational skills

PROFESSIONAL EXPERIENCE

2011 to 2014 Intel Albuquerque, NM

Job Title

Manufacturing Technician

2009 to 2011 Retronix Semiconductor/Spansion Semiconductor Austin, TX

Field Service Engineer

Preventive and non-preventive maintenance for Diffusion Department Wet Sinks

Software and hardware replacement and upgrades

Software backups, virus scans

Process troubleshooting along with mechanical, electrical, robotic issues

Detailed pass downs, parts ordering and constant and continuous improvement of equipment and my personal skills relating to keeping my company competitive

Working closely with my customer, technicians and engineering

2007 to 2009 Qimonda Semiconductor Richmond, VA

Maintenance Technician

Performed preventive and non-preventive maintenance on toolsets, Tel Expedius wet benches, SEZ wet benches, DNS Wet benches, Mattson Ashers and DNS scrubbers

Troubleshooting maintenance, software upgrades, daily software backups, replacement of pc hardware and process issues that may arise

Configured software automation for toolsets. Worked closely with Engineers, supervisors, managers and operators to complete daily production goals

Maintained continuous and constant improvement of equipment upgrades and processes. Used available resources to troubleshoot equipment through terminals, blueprints, SPC charts and exchanging information with engineering and technical advisors

Sent and communicated with daily passdown reports, PM reports, morning passdown meetings and emails

Usage of AOP’s and SOP’s through daily tasks and satisfying my customers daily needs with regards to the tool and process issues that may arise

2005 to 2007 Vistec Semiconductor Systems Richmond, VA

Onsite Field Service Engineer

Vendor training, Wetzlar Geramany, INS 3300 inspection tool sets for Lithography

Vendor training, Fukuoka Japan, Expedius Wet benches

Performed preventive and non-preventive maintenance, software patches, backups, downloads and upgrades

Worked closely with management, supervisors and operators in constant and continuous improvement of process and equipment. Working on the macro and micro side of inspection tools, optics, microscopes, DUV and UV, load ports, robots and mechanical handoffs constant upgrades and improvements to process and equipment

2000 to 2005 Dominion / Toshiba/Micron Semiconductor Manassas, VA Engineering Technician

Dominion Semiconductor-Toshiba/Micron Technology of Virginia

Knowledge of Wets department tooling and process equipment

Perform preventive, planned and unplanned maintenance

Experience with metrology measurement equipment and software. Troubleshooting any quality, mechanical or chemical recipe problems

Support applications of moderate to complex on equipment and systems using vendor documentation, drawings and schematics

Perform troubleshooting applications analysis, modifications and adjustments on assigned equipment

Lufran hot water heaters, pumps, valves, fiber optics and plumbing

Prepare reports and documentation as required by the job. Work independently with some guidance from senior equipment support technicians, engineers and management personnel

Train less experience technicians and personnel

1989 to 2000 Siemens Automotive Newport News, VA

Call Leader Technician

Working in a clean-room environment monitoring quality and production issues

Installation of tooling, replacing sensors, proximity switches and fiber optics

Troubleshoot automated robotic and manual assembly equipment through the use of shop floor terminals to component level

Performed preventive, planned and unplanned maintenance of hydraulic and pneumatic equipment

Monitor laser marking systems, perform maintenance to laser system and software.

Providing information to supervisors, co- workers, and subordinates, face-to-face, in writing, for via telephone/electronic transfer

Knowledge of inputs, outputs, raw materials, waste, quality control, costs and techniques for maximizing the manufacture and distribution of goods

Read technical manuals, confer with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance

Knowledge of policies and practices involved in personnel/human resource functions

Developed training materials and procedures and conducts training programs. Achieve daily production and quality goals through teamwork and continuous improvement

EDUCATION

1995 Thomas Nelson Community College Hampton, VA

Certificate of High Performance Manufacturing

Courses in World Class Manufacturing, Statistical Process Control, Blueprint Tolerance Reading, Cell Leadership Training, Hydraulic and Pneumatics and Programmable Logic Control

1992 Graduate Commonwealth College Hampton, VA

AAS Electronic Technology

GPA 3.4

SPECIAL SKILLS AND CERTIFICATIONS

Electronics

SPC, blueprint and tolerance reading

Pneumatic, hydraulic fluids systems, process troubleshooting

Excel, and Microsoft Word applications

Network+ Comptia, Security+ Comptia, Vista, Cisco and A+

World Class Manufacturing Certificate: Thomas Nelson Community College, Hampton Virginia

Vistec Semiconductor Systems Gmbh Wetzlar Germany INS 3300 inspection tool vendor training

DNS Electronics, Carrollton Texas, SS 3300 Scrubbers Level 1-2-3 vendor training, FC 3000 level 1-2-3

Ebara Technologies Inc. Manassas Va. F-REX300 level 1-2-3 CMP vendor training

Tokyo Electronics, Fukuoka Japan, Expedius Wet Bench, level 1-2-3 vendor training

Mattson Plasma Etcher Vendor training San Jose, California

REFERENCES

Furnished upon request.

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