Service Management

SUMMARY:

Have worked as a .Net resource and have done .Net basis and advance training organized by Ericsson.

Have worked as an Incident supplier for the ticket solving (P2, P3, and P4 Tickets).

Have done all the mandatory training for IPCC Incident management, Change management, Problem management.

Providing L2, L3 level support for the application operation for the project Info Service, BPGS and MSDP projects.

Serial #

Organization

Start Date

End Date

Last Role

1

Ericsson Global India Ltd.

10/12/2012

30/01/2015

Solution Integrator

SPECIALISATIONS:

Have worked as a .Net Developer for the project Info Service application and Metis AD and also performed deployment activity for the same projects.

Project related customer support activity and ticket solving issue in BMC remedy tool, OTRS tool and have also worked on the change and problem ticket.

Have good knowledge MVC Architecture, WCF, Knockout JS and WPF.

Have good knowledge about C, C++ and Core Java.

Have sound knowledge about the MySQL, Ajax, Jquery.

Have knowledge about Linux commands and also worked on putty for MSDP project in Ericsson.

PROFESSIONAL EXPERIENCE (Projects)

Info service and Métis AD:

.Net developer for Info service application and Metis AD and have also worked a support team member for Info Service application.

Client SPOC for application activity.

Responsible for error checking in the application page, stored procedure modification, running complex SQL queries for fetching the data as per the customer’s request.

BPGS (Business process guidance system):

Have worked as a support team member for BPGS application and was the SPOC for the same application.

Have worked on complex SQL queries for the BPGS application.

MSDP (Manager Service delivery platform):

Have worked in oneTM (Trouble management) for MSDP application and was responsible for server related activities like instance running state checking, error log checking, clearing unnecessary files in the servers.

Have worked on putty for the same application.

EDUCATION / CERTIFICATIONS

Master of computer application (HBTI Kanpur)

Have done all the mandatory training provided by Ericsson.

Have done all the mandatory training related to the IPCC incident, change and problem management provided by Ericsson.

ACHIVEMENTS

Have secured 1st rank in UTTRAKHAND MCA entrance examination.

Have secured 58th rank in UPTU MCA entrance examination.

Have secured 133th rank in BHU MCA entrance examination.

Have secured highest mark in Physic at graduate level.

TRAININGS:

Training

Organized by

Year & Duration

Location

Any projects where skill used

Basic mandatory training of Ericsson

Ericsson

2012 30days

Kolkata

NA

Basic & Advance .net training

Ericsson

2013 30 days

Kolkata

Library management system, Info Service application, Metis AD

Share point basic training

Ericsson

2013 15 days

Kolkata

Metis AD

Knockout JS

Ericsson

2013 15 days

Kolkata

Metis AD

IPCC Trainings for Incident management, change management, problem management

Ericsson

2013 7 days

Kolkata

INFO SERVICE & BPGS application

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