Management Manager

Objective

Seeking an opportunity to work in a multinational company, to contribute my skills and expertise for the development of the company.

Career Summary

Experienced and dedicated professional; with over 20 years of experience in Health, Safety, Environment and Security Management.

Demonstrated strong growth within organization; including advancement from Operations to Senior Management.

Has been part of the major contribution for the company to be recognized; and appreciated by local and international authorities from the field of Safety & Crisis Management.

Exceptional skills to influence and work in partnership with employees, department heads, general managers and board of directors, to minimize or

Eliminate operational losses

Occupational health problems

Accident

Injuries

Customer Complain

Successfully implemented plans for the global icon current tallest building in the world and major events as New Year Fire Work 2011 and 2012.

Developed workable safety and crisis plans with minimum or no operational cost, highly recognized by the UAE Head of Civil Defense and NFPA.

Supervised the documentary of Burj Khalifa’s Evacuation and Emergency plan; demonstrated in National Geographic Channel, German TV and local Al Arabia TV. http://www.youtube.com/watch?v=K4xGLGGw0Wk (coverage from 26minutes onwards)

Professional experience

January 2013 till Date: Self Employed

HSE & Crisis Management Consultant

November 2010 – November 2012 Senior Manager, HSE & Crisis Management

BURJ KHALIFA (The current Tallest Building in the World)

ARMANI HOTEL DUBAI, THE DUBAI MALL and

EMAAR Malls GROUP - EMAAR PROPERTIES – UAE

Responsible for Health, Safety and Crisis Management for Burj Khalifa, Armani Hotel Dubai,

The Dubai Mall and Emaar Group of Malls.

Lead, guide and manage the Safety Team of Burj Khalifa, Armani Hotel Dubai, The Dubai Mall and Emaar Group of Malls

Prepare and manage the Annual Operational Budget for the safety department.

Develop the Operational Crisis Management and Emergency Response Plan for the Properties.

Develop and conduct regular training for the team of Crisis Management and Emergency Responders.

Conduct Incident Management trainings for integrated response from Security, Housekeeping, Guest Relation, Engineering, Duty Managers and Management team.

Update and manage the Safety Policy and Procedures of Burj Khalifa, Armani Hotel Dubai, The Dubai Mall and Emaar Group of Malls.

Schedule safety officers and inspectors for the regular Safety Audits and daily .

Investigate every incident followed by the incident report with findings and safety recommendations.

Post incidents prepare and submit memos to department heads for the implementation of safety measures. Do Follow ups till the safety measures have been implemented.

Conduct Safety and Security Risk Assessment of the property in coordination with the Security Board Members from Group Security.

Review, approve or hold events plan submitted by contractors for safety approval.

Investigate accident and generate report with recommendations for eliminating the cause of the accident or minimizing the risk.

Conduct weekly and monthly safety meetings with all section heads and the safety team.

Conduct weekly and monthly schedule of Safety Awareness Training for all level staff and management.

Conduct daily, weekly and monthly inspection of Fire Life Safety and Detection System.

Coordinate and manage Civil Defense’ contract of monitoring the Fire Detection System.

Review, approve or recommend the Work orders submitted by contractors for maintenance of Fire Life Safety System, escalators, elevators and BMS.

Provide safety guidance and monitor the maintenance work being carried out by contractors and in-house team Engineering Team.

Conduct Safety Inductions of new joiners, visitors and contractors.

Manage emergency equipments, daily inspections, placements, audits, servicing, ordering and issuance.

Develop, manage and update Evacuation Plan and schedule Drills with in-house team in coordination with local authorities.

Supervise Risk Assessment, Safety Plan, Evacuation, Incident Response and Crisis Management Plan in coordination with UAE Civil Defense and Police for Major events of New Year’s Fire Work 2011 and 2012.

Conducted Crisis Management trainings for Dubai Civil Defense staff (Total trained 452 fire fighters and officers).

Conducted Crisis Management training for the visiting Civil Defense officer from France (Total 48 officers trained).

Provided Burj Khalifa’s Safety Crisis and Emergency Management Plan orientation to VVIP from UAE and visiting Foreign Delegates.

References:

Mr. Mohammed Ahmed Al Shaer, (Line Manager)

Executive Director of Security, Safety, and Protocol.

Till Date working in Emaar Properties

Contact no: +97150 on request

Mr. Michael James Kelly

Director of Fire Safety and Engineering

Emaar Properties UAE Contact Number: +971*********

Emaar Properties

Achievements

Appreciated and Considered as the Best Safety Plan by:(Documented)

Mr. Rashid Al Matrooshi

Head of Civil Defense

United Arab Emirates

Mr. William (Bill) J. McCammon

Executive Director

East Bay Regional Communication System

(NFPA BOARD MEMBER)

Mr. Prefet Jean Paul Kihl

Director of French Civil Defense

Commissioner Peter Benedict Lim Sin Pang

Director of General Singapore Civil Defense Force

Chief Lo Chun Hung Gregory

Director of Fire Service

Hong Kong Fire Service Department

First Employee to receive the award of Crystal Tower by EMAAR Management for Developing the Well Appreciated Safety and Crisis Management Plan for The Tallest Building in the World.

Awarded for the successful Safety Plan for NYE Fire Work Plan from the Pre Event Installation to the Post Event Removal.

New Years Fire Work 2011 and 2012 for Burj Khalifa- was acknowledged as the Best Plan in Executing and Developing of the Risk Assessment, Safety Plan, Evacuation, Incident Response and Crisis Management Plan, in coordination with UAE Civil Defense and Police.

Provided Crisis Management training to Dubai Civil Defense Staffs (452 fire fighters and officers). Staff of Civil Defense of France.

Presented the CMP brief to Head of Civil Defense of all the Middle East Countries.

Provided Burj Khalifa’s Crisis and Emergency Management Plan orientation to VVIP from UAE and all visiting Foreign Delegates.

Successfully managed the Development and Installation of the BSS Online Emergency Training Program for Staff and Management.

Emergency Management training was aired by National Geographic channel, German TV and various local TV channels.

DECEMBER 2006 – 15th Nov 2010 Dubai Festival City – Al Futtaim Group

Operations Manager (Member of pre opening team)

GO Green Ambassador

(Reporting to Director of Shopping Centers)

Subordinates: (11)

4 In-house Safety Supervisors

5 In-house Security and Traffic Supervisors

4 In-house Housekeeping Supervisors

4 Maintenance and event support Engineers

1 Tenant coordination (trading units)

1 Secretary/Administrator

Department functions

Security, Safety, Traffic and Parking Management of Festival Centre.

Housekeeping and Waste Management for Internal, external areas of Festival Centre including food court.

Tenant coordination for all the trading units and coordination with development/Legal for the new fit-out units and exiting units.

Daily maintenance for civil and MEF related jobs.

Assisting marketing team for the daily events.

Budget and Procurement

Procurement and usage of security / HK equipments, chemical and consumables.

Preparation of Operations budget based on analysis of historical costs and projected expenditure. On approval, administer the budget so as to ensure conformance to approved limits

Basic Roles and Responsibilities

Developing and Implementing Housekeeping / pest control/ security/safety/maintenance plan for DFC – Retail.

Established SLAs and KPIs for outsourced contractors and track performance level.

Identifying defaults or shortcomings in service levels and based on that prepare necessary reports for management.

Monitor services

Contract management of trash removal and disposal. Set KPI for measurement of waste for generating revenue.

Launch and lead Green Program for recycling waste.

Safety and Security audits of the units.

Coordinate with development team for ongoing construction cleaning, pest controlling services, safety and security measures.

Coordination with Police/civil Defense/Dubai Municipality and other local authorities.

Coordinate with tenant for their trash disposal, pest controlling services and BOH facilities.

Conducting In-house training program for operations and other departments

Major Event Management

Planning and Implementing Traffic Directional Signage’s, Traffic Management, Security deployment and management, Parking and Housekeeping Management Plan.

Reference:

Mr. Tom Miles, (Line Manager)

Director of Al Futtaim Shopping Centre’s,

Recommendation letter

Mr. V. Rajamani

Facilities General Manager

Achievements

Setting up the department of security, Traffic and safety policy for DFC.

Setting up of Emergency Documents and Plan for DFC.

Winner of 2 Best venue awards in Dubai for concerts in DFC.

Civil Defense award for the best practice in emergency crisis.

Go Green Project Ambassador for DFC.

Employee of the month awarded in DFC.

Staff motivation project activity published in news paper.

Successfully trained the entire Festival Centre staff including management staff in emergency planning.

NOVEMBER 2004 – OCTOBER 2006 Group4 Securicor

Branch Manager – New Dubai

Branch Strength: 850 Security and Safety Officers

Job Responsibilities

Ensuring business development and growth of the branch.

Maintaining and improving branch margins and control overheads.

Achieving EBITA and control outstanding.

Ensuring proper and effective daily management for the branch.

Promoting the marketing and sales plans for the company to meet overall objectives.

Promoting the company image by personal public relation activities and carrying out customer liaison visits and maintaining records.

Planning and organizing holiday rotas of the staff for minimum interference and operational efficiency.

Quality Management, system procedures and its performance.

Regular meetings/ visits with customers.

Ensuring that the Security Services achieves growth and retains its client’s long term.

Planning site survey, evacuation plan, and security/safety audits for major clients.

Operations Manager

Filing daily Sit-Reps from operational area.

Ensuring Operations Inspectors, Patrolling Supervisors, Operations Coordinator, drivers etc. are carrying out their day to day responsibilities and preparing daily / feedback reports.

Carrying out random audits in all shifts.

Maintenance of discipline of the guard force and issuance of disciplinary reports.

Day to day administration of guard force – sanctioning of leave and deployment of relievers.

Training and deployment of security personnel as per client’s requirements.

Pre- Contract security and safety surveys.

Conducting Security Audits of Customers at Contract Renewals.

Preparing site instructions and job description as per the requirement of every site.

References

Mr. T J Coeteze – Regional Managing Director (available)

Mr. Joe Davis – General Manager (available)

Achievements

Promotion to Branch Manager during probation period of Operations Manager in G4S.

Pre opening and opening of Mall of the Emirates Shopping Centre with minimum security manpower.

Branch growth from 450to 850 as Branch Manager in G4S.

Client’s appreciations letter for excellence in customer service in G4S

MAY 1991 – MAY 2004 Security and Intelligence Service – Ministry of Interior

Kingdom of Bahrain

15th Nov 91 – MAY 2004 SIS (State Security and Intelligence Services) currently known as NSA (National Security Agency)

SSVL (Secret Surveillance)

SED (Security and Explosive Department)

SSF (Special Security Force

ISL ( Intelligence and Security Law)

SID (Search and Investigation Division)

SPD (Special Photography Division)

RRT (Rapid Response Team) 24Hrs Stand-By Team Crime Scene Investigation, Guest Palace Security, Hotels Security for the Royal Guests and V.I.P Conferences

Reference:

Lt. Col. Nick Pattas - Former Director of SSVL Bahrain, - SIS

Ref letter, Lt. Col. R Craig. (Ret.) Director of SED Bahrain. Explosive expert for Dubai Police, U.A.E. (resigned)

Qualifications

2006 - 2009

NEBOSH,

International Occupational Health and Safety (UK)

Fraud Risk Reduction and Detection (UK)

S2 Anti Terrorism (US)

Dubai Police Academy - Security and Safety Management

ABC Mall Management

1998-1999 Diploma in Software Engineering

Global Institute of Management Science (Bahrain)

1998 Professional Network Computing, Semester 1 and 2 NIIT (Bahrain)

1995 Bachelor in Commerce, India.

Skills Planning and Organizing, Man-Management,

Department Development, Project Management; Incident Management, Trainings and Presentations.

Languages English, Arabic, Hindi & Tagalog

Interests Interior Designing, Meeting People, Making Furniture, Music and Socializing.

Personal Traits Excellent Interpersonal Skills, Creative, Hard working, Self-motivated, Fast learner, Team player and man management.

Personal Information Indian National; born on the 18th November 1973 and raised in the Middle East.

Contact this candidate