Customer Service Data Entry

Kyalah Burrell

To secure a position where I can use my professional, educational, and personal

experience.

Grand Rapids, MI 49504

***********@*****.*** - 616-***-****

Customer service. Im interested in call center or data entry work

WORK EXPERIENCE

Call Center Agent

Victory Phone Lines - Grandville, MI - August 2014 to November 2014

Responsibilities

Make outbound calls to people in regards to doing political surveys and data entry

Accomplishments

So far the impact that I have working for this company is being able to be the considerate person that I am,

meaning getting to know new people and learning how to interact with different people.

Skills Used

Customer service, great phone etiquette, data entry, and people skills

CCE

AAA - Grand Rapids, MI - September 2013 to January 2014

Responsibilities

Assisting members with roadside assistance. Giving ETA's and being sure the tow company was arriving

with the necessary equipment. Phone calls inbound and outbound as well as inputting information into D2000

systems

Accomplishments

I accomplished being able to put myself in the members shoes and to remember they are the top priority

Skills Used

Communication skills verbal and written, active listening skills, typing 50wpm, great phone etiquette

Customer Care Executive

Booking.com - Wyoming, MI - March 2013 to June 2013

Responsibilities

Assist guests with their online reservations as far as canceling, changing dates, special requests as of extra

beds, pillows, bed sheets etc. Also assisted hoteliers with guest information as far as credit card information,

address, phone numbers etc. Typed guests and hoteliers needs via cidco system.

Accomplishments

The impact I had during the time at this job was learning how to keep the customer happy.

Skills Used

The skills I demonstrated at this job were customer service, verbal and communication skills, typing 35 wpm,

multi tasking, working fast paced, and being team oriented.

sales associate

fashion bug - Grand Rapids, MI - March 2009 to December 2010

Responsibilities

I assisted customers with finding clothes, shoes, hats, scarfs, etc. greeted customers as they walked into the

store, debit/credit card transactions, cash handling, and stocking of new items.

Accomplishments

The impact I had during my time at this job was learning how to communicate with different people, learning

how to fully multi task, and expanding my professional skills.

Skills Used

The skills I demonstrated at this job were customer service, basic math skills, communication skills, and people

skills.

EDUCATION

N/A in nursing

grand rapids community college - Grand Rapids, MI

2009 to 2010

diploma in n/a

Park school - Grand Rapids, MI

2007 to 2009

SKILLS

multi-phone lines, verbal and communication, professionalism, typing, customer service, multi tasking, and

team player

ADDITIONAL INFORMATION

References

Senequa Ivy ; friend for 11yrs, 219-***-****

Kathy Prescott; Acquaintance for 3yrs, 616-***-****

Lanetrich Payton; Friend for 12yrs, 616-***-****

Contact this candidate