Customer Service High School

Mishell Nava

**** ********* **. *******, ** ***** 832-***-**** ***********@*****.***

Objective

To obtain a position as a receptionist in a company that recognizes hard work as key to successful job performance.

Functional Summary

Over two years of experience running a busy reception area and successfully interacting with a diverse demanding group

of people. An excellent track record of efficiency and effectiveness in managing communications and patient relationships.

Summary of Qualifications

Experienced receptionist with a positive, caring and professional attitude towards staff and patients

Friendly and outgoing with a pleasant manner and phone voice

Proficient with Microsoft Word, PowerPoint, Excel and Internet

Highly skilled in handling multiple incoming calls

Able to provide exceptional customer service to visitors

Comprehensive knowledge of keeping reception area organized

Experience

July 2014 - November 2014

TPI Staffing 21840 Northwest Freeway Cypress, Texas 77429

Front Desk receptionist at corporate office

Greeted new potential employees and provided them with the proper information

Created record files and inputted their personal information on TPI’s database

Set up new candidates on computers to take test related to their field of employment

Scheduled interviews with potential employers

June 2012 - April 2014

First choice Accident Injury Clinic 8138 S. Kirkwood Rd. Suite C Houston, Texas 77072

Scheduled patients for new and follow up appointments

Referred patients for X-rays, MRI’s & Doctor Consultations

Requested all medical records and LOP’s

Helped setting up patients for treatment

Maintained a clean and organized work environment

Updated patients daily visits

Scanning and organizing files alphabetically

October 2011- June 2012

Neuro Spine Clinic 20501 Katy Freeway Suite 102 Katy, Texas 77450

Scheduled patients

Created patient files

Answered all incoming calls

Education

Cypress Springs High School August 2007-June 2011

Languages

Able to read, write and speak fluent Spanish and English

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