Quality Assurance Management

SEAN CAMPBELL

INNOVATION IS THE KEY

Sean Campbell

***** *. ***** *** ******, AZ 602-***-**** Cell

********@*****.***

Career Objective

A hard working career professional with leadership and an annalytical mindset. I have both a business and technical

background, and idealy am looking for a company that will give me the opportunity to continue to learn new skills.

Experience

J.P. Morgan Chase Phoenix, AZ July 2011 - December 2013

Senior Auto Collector

Collected on past due Auto loans. Delinquency rate ranging from 10 to 120+ days. Skip trace and locating vehicles for

reposession, while directly maintaining client relations with outside merchants.

Helped create excel spread sheets to track daily collections revenues. Each sheet was individually filled out by team

representatives and was formatted end of day to track overall collection metrics.

Worked directly with general management to create a call flow queue strategy that would increase collection revenue.

Dunstone Financial LLC Phoenix, AZ February 2003 - January 2011

Quality Assurance Supervisor

Implemented quality guidelines and practices that would shape the business ethics within the collections department.

Assisted management in installing an innovatitve recording and monitoring software to track all communication with

customer's.

Worked directly with the legal team to investigate customer complaints and potentional FDCPA violations.

Managed a team of 3 quality members responsible for reviewing and periodically monitoring live collection calls.

Collections Team Lead

Was promoted to team lead after 6 months of being a Junior collections representative.

Responsible for assisting the Supervisor with training new collections agents on both collections practices and learning

FDCPA compliance.

Managed all in office commercial client relations and receivables.

Education

Arizona Institute for Business & Technology G.E.D & Diploma in Business received 1999

Art Institute of Phoenix Digital Media Productions 2005 - 2007

Computer Skills

Word, Excel, Power Point, Premier, After Effects, Photoshop, Final Cut Pro, Windows and Linux profficient.

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