Sales Quality

Vishal Acharya

** ********** ***** ***********, *******

M1S 2Z9, Canada Cell: 416-***-****

************@*******.***

Inbound and Outbound Call Center Experience

Meticulous Supervisor of a team of 20 representatives, was able to manage the team with great poise and generated exceptional results consistently. This includes meeting difficult sales quotas initially as an agent and also as a supervisor. Also able to work under pressure as a leader and empower others.

Skills and Capabilities

Paying attention to detail while listening to the quality of calls for other supervisors.

The final stamp of approval before interaction with client.

Leading a team of 20 agents to achieve sales targets.

Working with representatives and verification officers on the quality of calls.

Closing and finalizing premature sales made by representatives.

Providing feedback and helping representatives achieve sales quotas

Managing 5 supervisors on the quality of calls and information being sent to the client.

At Canuck Camera I was responsible for attending meetings with clients and brining new clients for the studio space and film equipment.

Responsible for marketing and sales of Arri Alexa, All RED camera's, and cinema lenses.

Taking care of the children enrolled in the summer camp.

Work/Volunteer Work

St. Paul’s Senior Home(Volunteer) September 2008- February 2009

Sanatan Temple Summer Camp(Volunteer) June 2010 – August 2010

Globe and Mail April 13 2010- February 18 2011

Toronto Sun February 2011-September 2011

National Post September 2011-September 2013

Kobo E-Readers May 2014- September 2014

Shoppers Drug Mart May 2014- August 2014

Canuck Camera Corp May 2014- September 2014

Founder of Frameworks Photography Jan 2013-Present

Education

Currently studying Film at Brock University, Graduating in 2016

Wharton School of business Course (University of Pennsylvania): Analyzing Global Trends for Business and Society Professor: Mauro Guillen

Yale University Course : Financial Markets Professor: Nobel Prize winner Robert Shiller

Wharton School of business Course (University of Pennsylvania): Gamification Professor: Kevin Werbach

References available on request

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