Customer Service, Human Resources, operations, banking

MARGARET E. THACKER

**** ******* *** #***, *******, NY 14207 ***.********.*.*******@*****.*** 901-***-****

WORK EXPERIENCE EDUCATION

Electronic Services Accountant University of Memphis 2010

SC Telco FCU I Greenville, SC I 09/2013 - 06/2015 Bachelor of Arts

Nonprofit Business and Administration

• Provided general and technical support to members and employees with

respect to the Credit Union’s electronic banking products and services, Cognate courses in business communication and

including online banking and bill pay. law, human resources, grant writing, conflict

• Performed daily maintenance of electronic banking products; member communication, public relations, and program

account additions, changes or deletions; as well as address and other development.

account updates.

• Reconciled various settlement and chargeback general ledger accounts.

SKILLS

• Assisted in managing special projects, including those related to external

transfers, intranet development, and consumer finance management

• Operations and project management

software.

• Kept the employee handbook up-to-date and reformatted it so it was • Office organization

easy to read and follow for new employees.

• Workplace communication

• Monitored electronic banking member activity via daily, weekly, and

• Staff Training

monthly reports and used reports to update both our core and online

banking systems. • Social media marketing

• Processed and balanced ACH transactions.

• Microsoft Office

• Provided branch support on matters relating to debit cards, Visa credit

• Adobe Creative Suite

cards, mobile and online banking, and ACH processes.

• Assisted in training new hires on electronic banking, bill pay, ACH, debit • Experience with various payroll software,

cards, and mobile banking. scheduling, EEO and FMLA and various workplace

and employee laws.

Operations Advisor

DriveTime I Nashville, TN I 02/2013 - 08/2013

• Facilitated vehicle title and registration paperwork with the appropriate

state agencies.

PROFESSIONAL DEVELOPMENT

• Created an employee manual for the operations position as in the

dealership as well as train and mentor new employees.

Community Relations Taskforce SC Telco

• Collaborated with other operations departments to stay up to date with

Member I 2015

policy, compliance, and administrative changes.

Senior Teller Spirit Committee SC Telco

Regions Bank I Nashville, TN I 02/2010 - 02/2013 Member I 2014

• Assisted with integral branch operations: kept up-to-date with federal

Professionals United for Leadership and Social

and company policies and compliance changes.

Enrichment (PULSE) Greenville Chamber of

• Prepared daily, weekly, and monthly branch reports, ledgers, and the

Commerce

weekly schedule.

Member I 2014 - 2015

• Acted as interim head teller for 6 months.

• Trained and mentored new employees on regulations, operations,

Young Nonprofit Professionals Network

effective customer service practices, and the bank’s mission and values.

Member 2012 - present

• Liaised between the branch staff and corporate staff on matters of HR,

education, benefits, and etc. Girl Scouts of the USA I Nashville, TN

Co-Leader 2011 - 2012

Teller

Wachovia I Memphis, TN I 09/2009 - 02/2010

Center for Southern Folklore I Memphis, TN

• Greeted customers and assisted in their general banking needs.

Internship 2006 - 2007

• Was responsible for money orders and cashier’s checks and inventorying

and ordering forms and supplies for the branch. Habitat for Humanity UM Chapter I Memphis, TN

Founding Member and Vice President 2004 - 2006

Shift Supervisor

Starbucks Memphis, TN I 06/2006 - 09/2009

Camp Saint Gabriel

• Successfully oversaw shifts of 5-10 people with a wide variety of

Standing Rock Indian Reservation, ND

backgrounds and experience.

Staff & Community Outreach 2005

• Maintained company values and atmosphere amongst new and

seasoned employees by coaching and leading by example.

• Assisted in interviewing, hiring, and training new employees, in addition

to coaching to maintain the Starbucks atmosphere and values.

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