Customer Service Manager

Entry Level Software Developer

Motivated and driven computer professional offering hands-on experience in designing, implementing, and perfecting systems to automate daily operations. I am experienced in Java, C++, Visual Basic, and .NET in software and web development. Has a beginner’s knowledge of Scrum methodology for Agile framework. I am quite versed in SQL and understand the concept of relational databases. Has some experience with JavaScript while using Visual Studio. I wish to learn from a fantastic team and can come up with creative solutions to complex problems. Has the ability to develop high-performance systems, applications, databases, and interfaces.

Core Competencies include:

Queries • JSON • Imaginative Solutions • Detailed • Interpersonal Skills • J2EE • Lookups • Macros • Adaptable • Proactive Problem Solving • SDLC

Professional Experience

Robert Half Technology • San Francisco, CA • May 2014 to Present

Project Support

Robert Half Technology is a leader in IT staffing. Scion Staffing is an elite temporary staffing agency and executive search firm.

Uninstalled computers for reinstallation the next day, with minimal supervision.

Reinstalled work stations following the guidelines from the previous day.

Assisted other techs who had difficulties with their equipment.

Webfortis • Walnut Creek, CA • June 2012 to September 2012

Software Intern

Webfortis leads the delivery of Microsoft Dynamics CRM solutions to customers since 1996.

Modified Webfortis front page using style sheets so my team could easily modify code in the future.

oWorked with C# to create LINQ queries using XML. Passed variables in websites by session state, cookies and query strings. Worked out bugs to help out other associates in my programming group.

oIntroduced to JavaScript while working on websites in Visual Studio.

oUsed conditional comments, for compatibility with older versions of Internet Explorer, and so that the code could remain compact. Managed website using Internet Information Services (IIS) 7. Employed Firebug and F12 development tools to troubleshoot website problems. Used CSS to maintain a consistent look on websites.

oPerformed software testing and browser compatibility by running older versions of Internet Explorer on Windows Virtual Machines as well as testing on Mozilla Firefox, Google Chrome, and Apple Safari.

Developed a web portal so customers could have a better CRM experience.

oPrepped prerequisites for eService Accelerator.

oInstalled and tested using VMware virtual machine.

Worked on several Webfortis auxiliary projects.

oBuilt a method that displayed event times; our customers could then choose the activities they wanted to attend. The classes were then much easier to navigate.

oConverted Outlook calendar files to iCalendar so different formats and operating systems could be used to access our CRM system.

oPut items together for a thank you/confirmation page in C# and HTML code. Redirected our users to a confirmation page after registering for an event.

Calply • San Francisco, CA • January 2002 to August 2009

Accounting/IT Support

Calply delivers the products and services offered by a national distributor paired paired with outstanding customer service.

Supervised one clerk for two years and trained various personnel on accounting procedures.

Maintained VBA macros in both Access and Excel for Accounts Payable department.

Utilized Excel Solver to calculate the correct tax rate on BMI silos in different cities, saving about 20 man hours in issuing debits and credits annually.

Performed What-If Analyses for Excel on different packages to win material bids for salesmen.

Coded invoices, always on time, so we could take all our discounts and use it for cash flow.

Collaborated with Sales in project costing for Century Tanforan and Polk Street Good Vibrations.

Invoiced customers when deliveries and projects were completed. Reviewed pricing with Salesmen and saved approximately 12 man hours in issuing credits.

Assisted Branch Manager in monthly Profit & Loss analysis, which included budgeting and forecasting, plus used Scenario Manager for Excel to show how different situations affected costs and budgets.

Maintained routers and switches and ensured our high speed internet functioned properly with less than -hour of downtime per month.

Monitored and fixed computer network problems within minutes so our branch could operate efficiently. Saved company approximately $300 per month by not conscripting outside technical support for network problems.

Helped supervise conversion to USG Woodstock computer system; got our branch operational on one Saturday and saved the company about $1300 in man hours and overhead expense.

True San Francisco Skaters • San Francisco, CA • April 2001 to September 2001

Web/Database Designer

True San Francisco Skaters is a national movement designed to get skaters, law enforcement, and the community together to educate the public.

Compiled Access database to track users interested in skateboarding which included Visual Basic features to create easier to read drop-down boxes.

Collaborated on editing. Configured web site and made it functional.

Education

Bachelor of Science in Business Administration, Concentration in Computer Information Systems

San Francisco State University • San Francisco CA

Technical Skills

CSS • HTML • JavaScript • MySQL • Python • Ruby on Rails • SQL Server • Visual Studio

Adobe Suite Corel Suite Microsoft Office Professional Microsoft Project

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