Donald W. Super **** Meerschaum Ln

acqa29@r.postjobfree.com 330-***-**** Pittsburgh, PA 15108

IT professional seeking to further enhance my career and build on my current experience and knowledge base.

Education

OHIO UNIVERSITY – Athens, Ohio Degree: Bachelors

Major: Management Information Systems Graduated: May 3, 2013

MIS GPA: 3.3

Relevant Coursework: Information Analysis and Design Intro, Intro to Fileproc, Business Systems I,

PC LAN Applications, Business Database I, SharePoint, Financial and Managerial Accounting

Skills

Active Directory, Microsoft Exchange, Microsoft SharePoint, Microsoft InfoPath, Microsoft Visual Web Developer and C#, Microsoft Visio, Microsoft Outlook, Excel, PowerPoint, and Word

Employment History

PPG Industries: Global Active Directory & Exchange – Pittsburgh, Pennsylvania Oct 2014 – Present

Assisted in online archive addition, mailbox size/policy management, and general Outlook/Exchange troubleshooting and management.

Partook in group policy updates, policy management and user/computer account management within Active Directory, Group Policy Manager, and other administrative tools.

Developed and executed test scenarios for Lync Server 2010 to Lync Server 2013 migration and coordinated with our European based Exchange/Infrastructure team.

PPG Industries: IT Support Analyst I – Pittsburgh, Pennsylvania June 2013-Oct 2014

Operated as an IT analyst for the Global IT service desk, supporting PPG employees in the U.S., Canada, Mexico, Europe, Southeast Asia and Hong Kong, Australia, and New Zealand.

Predominantly would troubleshoot and resolve issues first hand over the phone using remote access tools.

Selected as a subject matter expert in Messaging/Exchange, Telecom/Polycom, and Infra by team leads.

Operated and communicated with tier-3 teams regularly to troubleshoot and resolve user issues, incidents, and major site outages.

Two-time recipient of best analyst monthly

Regularly worked rotating 24 hour shifts, weekends, and holidays.

Actively participated in the training of new analysts as well as experienced analysts entering new roles.

BAYER BUSINESS & TECHNICAL SERVICES – Pittsburgh, Pennsylvania June – Aug 2012

Functioned as a member of the Legal and Retention Solutions team as a full time employee actively contributing to team projects and solution development.

Administered and developed SharePoint views and lists with varying functionality, created web forms within Microsoft InfoPath and worked with SharePoint-to-Excel compatibility.

Regularly operated with company software including Lotus Notes, Microsoft Outlook, Microsoft OneNote, Microsoft Excel, Remote Desktop Manager, and Active Directory.

Instructed and trained fellow employees in SharePoint functions and capability.

UNITED PARCEL SERVICE (UPS) – Girard, Ohio Nov 2010 – Jan 2012

Aided UPS driver with package organization and delivery to private residents and business.

Worked unconventional hours during peak season to efficiently deliver upwards of 200 packages per day.

Achievements

Recipient of Ohio University hockey’s Unsung Hero award as voted by teammates and coaches 2012

Elected by teammates and coaches as hockey team captain 2004-2005, 2007-2009

Four year high school Honor Roll student 2006-2009

Accepted as member of National Honor Society (NHS) 2009

Voted to Pittsburgh Amateur Hockey League (PAHL) Academic All-Star Team 2006

Activities

Member of Ohio University Division II ACHA Hockey Team 2010-2013