Administrative Assistant Medical

Vivian Maldonado

**** **** ****** * ******* NY **378 w Mobile: 929-***-****

Email: ******.*********.*****@*****.***

EXPERIENCE:

*/**** - ******* *********** **** Health Services New York, NY

Call Center Supervisor

§ Supervisor of the Visit Verification Department/Call Center; Over-seeing a Staff of 14

In-House and 3 Telecommute Workers.

§ Monitor Calls for Quality Assurance and Handling Escalated Issues as Required

§ Analyze and Authorize the Processing of Timesheets and Monitoring Weekly Trend

Changes

§ Trained and Over-Saw Training for New Employees for 4 Departments; Created and

Implemented the Company Training Manual

§ Working in a High Volume Call Center; Inbound/Outbound Utilizing the Shoretel Call

System, Sandata, and the System5 CRM Database

9/2009 - 3/2010 Transamerica C/o Homes 4 Rent (dual company) Brooklyn, NY

Administrative Assistant / Receptionist

§ Managed Approx. 50 Properties in Philadelphia; i.e. Collect Rent, Send Invoices Using

Peachtree Accounting Software, Contact Maintenance

§ Communication Liaison for Attorneys Regarding Eviction Proceedings

§ Accounts Payable/Receivable Utilizing Peachtree Accounting Software

§ Daily Office Duties; i.e. Answering High Volume Phone Lines, Ordering Office

Supplies, Managed Out-Going Deliveries

9/2008 - 9/2009 King Teleservices (3-1-1) Brooklyn, NY

Call Center Representative

§ Answering Phone Inquires Regarding Non-Emergency Government Services for New

York City Residence Using the Noretel Phone System, Including Enhanced 3-1-1 Call

Inquiries

§ Trained New Employees on Company Policies and Software

03/2007 - 4/2008 NY Rehabilitation and Pain Management Astoria, NY

Patient Liaison

§ Greeting New Patients and Processing Intakes into IDX

§ Answering Multiple High Volume Phone Lines; Approx. 120 Calls Per Day

§ Scheduling New MRI Appointments, Calling Patients Regarding Missed Appointments

§ Collecting Co-Payments and Processing Fee Routing Slips,

9/2005-3/2007 Patent Construction System Long Island City, NY

Administrative Assistant

§ Typing up Contracts and Collections for Local Office.

§ Answering Phones (up to 8 lines),

§ Handling Office Duties; i.e. Copying, Filing, Faxing and Ordering Office Supplies,

§ Account Receivables using As400 and WinOms,

§ Mailing Checks to bank and Keeping Check log on Excel,

EDUCATION:

5/2000 Saint Francis College US-Brooklyn

Bachelor's Degree in Science

Associate Degree in Data Processing

6/1994 Queens Voc. and Tech. High School US-L.I.C.

Medical Assistant Diploma Received

ADDITIONAL SKILLS: Bilingual-Spanish/English, Micro Application, WinOms, IDX, AS400,

Eclipse, CSMS, Nortel, Shortel, Sandata, Ability to Type 50 wpm

REFERENCES FURNISHED UPON REQUEST

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