Office Assistant
Resume:
ESTRELLA GONZALEZ
Los Angeles, CA 90033
Cell: 323-***-****
*************@*****.***
Office Assistant
To obtain a Office Assistant position, where I can use my skills and knowledge as part of a successful organization.
Qualities
Positive Attitude
Honest
Bilingual (Spanish)
Follow Directions
KEY SKILLS
Office Skills:
Telephone & Front Desk Reception
Customer Service
Filing
Documentation Skills
Executive & Administrative Support
Excellent team player
Multi-tasked
Data Entry (50 WPM)
Computer Skills:
Word
Excel
PowerPoint
Outlook
Windows Vista/XP
PROFESSIONAL EXPERIENCE
THE BUREAU OF SANITATION (Los Angeles, CA) Clerk Typist/Presentor, 4/12 to 4/15
Call LAUSD schools, recreation parks and libraries to inform them about our recycling program.
Schedule school, recreation parks and libraries via email or telephone for recycling presentations.
Perform recycling presentations for all LAUSD schools, recreation parks and libraries.
Interact with children from ages 5 to 11, perform presentations to special need children.
Drive the city vehicle to the scheduled schools, recreation parks and libraries to perform the presentation to third, fourth and fifth grade students.
Visiting school sites that are part of the Recycling Program, count bins, offer more bins, or make request for recycling bins to be picked up.
Re-stock the vehicle with all the equipment needed for the presentations.
Help during the Griffith Park Compose Machine Sale, handling money.
Customer service
Independent judgment and decision making.
Going over labor workers sign-in sheets, time off request forms, labor workers daily activity forms, and scanning all paper work and saving it on the Office Desktop Drive.
Researching vacant sites that the City of LA owns to make sure that they are not near contaminated areas or schools.
THE ACADEMIC ADVANTAGE (Los Angeles, CA) Customer Service, 9/11 to 1/12
Customer support experience working within high-volume call center environment.
Excellent communicator with strong time-management and customer needs assessment skills.
Exercise independent judgment, decision making and problem solving abilities.
Handle parents and tutors inquiries, complaints.
Answer over 50 calls a day assisting parents and tutors. Answering and responding to tutors and parents voicemails and emails.
Provided and verified students, parents and tutors information in order to assign the adequate tutor.
ALTECH PROTECTIVE SERVICES (Los Angeles, CA), Receptionist, 3/09 to 9/10
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems.
Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
EAST LOS ANGELES COMMUNITY COLLEGE (Los Angeles, CA), Teacher Assistant (Tutor), 6/05 to 8/09
Support class teachers in photocopying and other tasks in order to support teaching. Undertake other duties from time to time as the head teacher requires.
Assist students with their homework and class work.
Assist class teachers with maintaining student records.
Prepare and present displays of students' work.
Tutored and assisted children in learning class material using the teacher's lesson plans, providing students with individualized attention.
Recorded grades, set up equipment, and helped prepare materials for instruction.
EDUCATION
California State University of Los Angeles. Bachelor in Psychology, June 2011.
Cal State LA Los Angeles Spring 11
Psychology Statistics Course
In research team of 4, recruiting 164 participants to complete a survey towards the Attitudes of Women.
Created a consent form, survey, and debriefing form for participants
Developed a power point and poster board to present the data collected
Multicultural Psychology
Research team of 3, recruiting 60 participants to complete a survey towards the Gender Preference in the Job Field
Created a consent form, and survey
Developed a online poster
References Available Upon Request
Contact this candidate