Customer Service Support

Christopher Henderson

Customer Support Agent

Houston, TX

**********@*****.*** - 979-***-****

Advancement in a challenging/problem solving career where I can best use my Computer, Mechanical,

Technical, and Customer Service skills to make a difference.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Support Agent

NCSOFT Corp - Austin, TX - April 2012 to February 2015

Provided email and phone support for MMORPG computer games published by NCSOFT. Actively supported

game titles included: Aion, Lineage 2, Guild Wars, Guild Wars 2, and WildStar. Duties included general game

support, account support, technical support, and billing support. Additional responsibilities involved: resolving

fraudulent transactions made through payment systems, administering game worlds and players, removing

Real Money Trade accounts from play, game policing, reporting game and system errors to development/

system engineers/management/vendors, working closely with multiple departments and game studios to

facilitate day-to-day operations and success of game products. Customer emailed inquiries were received via

RightNowWeb and Zendesk with custom tailored responses to inquires provided within 24 hours. Billing and

fraud inquired were handled via live incoming phone calls or voicemail.

Customer Support Agent

Ienergizer of Texas - Austin, TX - January 2010 to April 2012

Worked as a customer support agent for gaming industry clients, NCsoft and Riot Games.

Riot Games - Fulfilled the role of Player Support Agent to support the game League of Legends. Review and

fulfill player submitted requests handled in accordance with the policies of Riot Games.

NCsoft - Fulfilled the role of Game Master, Tier 2 to support the MMORPG Aion. Provided customer support

and responded to customer inquiries via email.

Contractor

Ashby Staffing - Austin, TX - April 2009 to January 2010

Notable assignments are as follows:

The Patient Recruiting Agency - Responded to potential patient inquiries for drug studies advertisements.

Enroll potential patients into drug studies.

Apogee - Performed customer service phone support and technical support for students who use higher

education based residential internet, phone, and cable television services.

Secretary/Administrative Assistant

ECS-Texas, LLP - Austin, TX - December 2006 to March 2009

Provided administrative support, secretarial, and reception services to an engineering firm.

Production Technician

Renew Data Inc. - Austin, TX - July 2006 to November 2006

Extracted and verified client data from backup media for the purposes litigated proceedings.

Security Officer (Armed)

Comprehensive Security Services, Inc - Baton Rouge, LA - June 2006 to July 2006

Secured FEMA trailer sites in New Orleans.

Security Officer (Unarmed)

Corporate Security Solutions - Baton Rouge, LA - April 2006 to June 2006

Secured FEMA trailer sites in Baton Rouge.

Quality Control Manager

Pacific Honda - San Diego, CA - November 2003 to April 2006

Performed test drives with customers to identify and diagnose customer complaint before handing vehicle off

to dealer technician to perform needed repairs. Verified repairs before releasing vehicle back to customer.

Other positions held with Pacific Honda

Service Writer: Generated repair orders on customer vehicles according to customer wishes. Tracked

diagnosis and repairs needed.

IT Manager - Corporate Level - Sun Road Enterprises: Assisted IT Director in all IT needs of companies within

the Sun Road umbrella (Pacific Honda, Kearney Mesa Ford, Chula Vista Toyota, Tijuana Toyota, Madeiras

Gulf Coarse, San Diego Marina, and Sun Road.)

Lot Attendant/Porter: Greet arriving customers, prep and tag incoming vehicles, perform shop duties, assist

technicians where needed, and deliver completed vehicle to customer.

EDUCATION

High School Diploma

James Madison Sr. High School - San Diego, CA

2001

SKILLS

Email System Administration, Computer Repair, Network Administration, Web Hosting/Design, Game Server

Hosting, Network security user/server management and design, Type 45+wpm, Microsoft Windows (v3.11,

95, 98, Me, 2k, XP, Vista, and 7); Microsoft Office Suite 10+; Open Office; Internet Explorer; Mozilla Firefox;

Adobe Acrobat; Fox Pro; Apache Web Server; Google Apps; Outlook; Python Scripting; RightNowWeb Trillian;

Zendesk

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