ASHLEY LOPEZ

562-***-****, acqa02@r.postjobfree.com

OBJECTIVE

Dedicated and focused Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

EXPERIENCE

WARRANTY & SERVICE REPRESENTATIVE III

2/1/2014 to 6/1/2015

Pioneer Electronics Call Center

Long Beach, CA

Employee of the month on a local and national level for February 2015

Made reasonable procedure exceptions to accommodate unusual customer requests.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Addressed customer service inquiries in a timely and accurate fashion.

CUSTOMER SERVICE REPRESENTATIVE II

4/1/2013 to 2/1/2014

Living Spaces Call Center

La Mirada, CA

Assisted customers with delivery, parts, sales, warranty and customer service inquiries.

De-escalated calls where customer were upset and resolved the issue on hand.

Trained and helped motivate other team members.

Worked with other departments to ensure customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

10/1/2012 to 4/1/2013

Noritsu Call Center

La Mirada, CA

Processed an average of 72 inbound technical support calls.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Troubleshot hardware issues and worked with service providers to facilitate repairs.

CUSTOMER SERVICE REPRESENTATIVE III

2/1/2010 to 7/1/2012

Wells Fargo Call Center

El Monte, CA

Communicated with customers, employees and other individuals to answer questions and explain account information.

Reviewed files, records and other documents to obtain information and respond to requests. Computed, recorded, and proofread data, records and reports

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction, constantly seeking new ways to improve customer service. Data entry, responsible for servicing inbound calls, and typing ability of 52 WPM.

ASSISTANT MANAGER/SALES

10/01/2007 to 02/01/2010 AT&T Brea, CA

Support sales reps in opening new accounts and upgrading existing service. Quickly and effectively solve customer challenges.

Provided operational support for high-volume store.

Assigned tasks to associates, staffed projects, tracked progress and updated managers.

Matched purchase orders with invoices and recorded the necessary information.

Communicated with customers, employees and other individuals to answer questions and explain account or technical information.

Assist with store stocking, floor-sets and opening/closing procedures.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Contact this candidate