Customer Service Representative

Anna Knapp

**** **** ***** ****** *-Mail: ********@*******.***

Chicago, IL 60612

SUMMARY

Versatile professional with skills ranging in exceptional customer service, data entry, purchasing, in manufacturing, retail, distribution, printing industries and graphic arts.

WORK HISTORY

Oldham Group Itasca, IL 2000 2015

Customer Service,Order Entry,Clerical

Retail Distribution for Graphic Supplies

Pitman Company Broadview, IL 1995 – 2000

Customer Service Representative

Retail Distribution for Graphic Supplies

London Litho Aluminum Company Lincolnwood, IL 1985 – 1995

Customer Service Representative

Printing and Publishing Retail Distribution Supplies

EXPERIENCE

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Perform customer verifications and set up new customer accounts and maintain customer databases

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Manage customers' accounts

Communicate and coordinate with internal departments

EDUCATION

WRIGHT JUNIOR COLLEGE

SKILLS

Microsoft Excel

Microsoft Word

Microsoft Outlook

Scanner/Fax/Copier

50 WPM

Alpha/Numeric Keystrokes

REFERENCES ARE AVAILABLE ON REQUEST

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